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No Verification Email Being Received

New Here ,
Apr 24, 2023 Apr 24, 2023

So its pretty much what the subject states, I'm prompted for a verification code that should be sent to my email but nothing ever shows up. All adobe emails are whitelisted and allowed on our sender list. Any help would be appreciated!

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General troubleshooting
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Adobe Employee ,
Apr 25, 2023 Apr 25, 2023

Hi @APC CCSA 

 

Hope you are doing well and sorry to hear that.

 

Please go through the help pages listed below and see if that works for you:
https://helpx.adobe.com/manage-account/kb/no-email-received.html
https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html

Let us know if you are referring to something else.

 

Regards

Amal

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New Here ,
Feb 25, 2024 Feb 25, 2024

This doesn't help, when I'm sent a verification email there's never an option to receive the code another way, and the only thing I have access to is the email, I changed my password and it had me sign back in but I'm not receiving an email and I've tried almost 10 different times now to send and resend a verification code

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Adobe Employee ,
Feb 26, 2024 Feb 26, 2024
LATEST

Hi there

 

Hope you are doing well.

 

Please check out the correct answer marked in the similar dscussion https://community.adobe.com/t5/download-install-discussions/not-receiving-verification-email-from-ad... and see if that works.

 

Also go through the help page https://helpx.adobe.com/x-productkb/global/2-step-verification-account-security.html and check.

 

~Amal

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