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OCR is recognizing non-text as text

New Here ,
Jun 19, 2024 Jun 19, 2024

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 I suspect my PC has issues as I have had random problems in Adobe & other applications. IT has bebuilt my profile, reinstalled my Windows, replaced a noisy power module all to no avail. They called Dell, who sent a tech out and he diagnosed other issues, so it was sent back to the factory. The factory could not recreate the issues, so they sent it back. I am now trying to sort out each app and determine if the issues I have are app related or not. My IT folks just uninstalled and then re-installed my Adobe Acrobat Pro 2024 because it was timing out all the time. Since they did that the OCR is recognizing non-text as text. There are bounding boxes around parts of images and the images are now multi-layered when they were not before. This is a problem for me. Is this how it is supposed to operate?adobe text recognition is picking up a lot of non-text items.png

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Edit and convert PDFs , PDF , Scan documents and OCR

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correct answers 1 Correct answer

Adobe Employee , Jun 20, 2024 Jun 20, 2024

Hi @Peggy36316232yzj7 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that

...

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Adobe Employee ,
Jun 20, 2024 Jun 20, 2024

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Hi @Peggy36316232yzj7 

Hope you are doing well and sorry to hear that

Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20857 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

~Amal

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New Here ,
Jun 24, 2024 Jun 24, 2024

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Thank you! I did all but create the new test profile. It is now functioning correctly.

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Adobe Employee ,
Jun 24, 2024 Jun 24, 2024

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Hi there

 

We are glad to hear that. Marking a reply or response “Correct” will help future users with the same issue quickly identify the correct answer.

 

~Amal

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