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Office 2016 & PDFMaker

New Here ,
Aug 06, 2015 Aug 06, 2015

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Is there anyway to make Office 2016 64-bit compatible with Adobe Acrobat DC Pro PDFMaker?

I make PDFs of all my e-mails and this feature is sorely needed. Right now I have to use Nuances

PDF Converter Pro to do this. I prefer to use only one PDF program. Earlier versions of Acrobat

and Office did a better job than Nuance but I haven't been able to get the new versions of Office

and Acrobat to co-operate. Why can't Adobe keep this function on all versions of Acrobat?

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replies 218 Replies 218
New Here ,
Feb 27, 2016 Feb 27, 2016

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My It guy suggested the same thing, however I paid for office 2016 as yearly subscription. I don't see why anyone should have to rollback to a previous version to fix a problem that obviously Microsoft have created in the last few days. I have spoken to Microsoft and suspect that they are going to compete with Adobe on the PDF issue. Printing PDF form Acrobat isn't the issue is the (save as acrobat PDF) function that has become the issue and sounded very much like to me that Microsoft are preparing to rid a 3rd party applications where they supply a simular feature, only in this case they don't supply the simular feature.

Microsoft claim they inform relevant software suppliers of there updates. In this case I believe that has not happened and I really wonder what's behind Microsoft giving everyone the chance to upgraded to windows 10 for free. Whilst many are taking up the opportunity to do so.    

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LEGEND ,
Feb 27, 2016 Feb 27, 2016

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‌Just to clarify my idea. I wasn't suggesting going back to Office 2013. I was suggesting removing the latest update to go back a week or so before the problem. Can't see why anyone would be reluctant to undo something which broke things. If it's easy and safe of course.  I do know that I won't allow automatic updates, this sort of thing is inevitable if everyone gets zero day updates.

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New Here ,
Mar 12, 2016 Mar 12, 2016

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This doesn't work either.

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New Here ,
Apr 20, 2017 Apr 20, 2017

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This workaround solution worked for me. After selecting "Print to Adobe PDF," I changed two default Print Properties:

  • "High Quality Print" (1200 dpi)
  • Default output location drop-down menu, select "\Documents\*.pdf."

The conversion worked beautifully!

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New Here ,
Feb 29, 2016 Feb 29, 2016

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I am having the same problems!

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Community Beginner ,
Mar 01, 2016 Mar 01, 2016

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Over a week has gone by and the issue is still there ... just writing to keep the topic warm and show that you (that are reading this) are not alone.

I have dozens of docs accumulated that need to be converted to PDF with functional internal links. The workarounds (print to pdf or save as pdf from Word menus) do not work for me, because they loose the internal links and/or are generating a lot larger pdfs (3-5 times larger) than the pdf maker, even after I tweak the settings. PDF Maker has been the best solution for me for the last six months and now I am simply tied to it. I really need this fix to be released.

Where are you Adobe or Microsoft with the fix??

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Community Beginner ,
Mar 01, 2016 Mar 01, 2016

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Since I could not wait anymore for a fix, I decided to ROLL BACK my Office version to the previous one. IT WORKED and I am once again able to use the PDF Maker Add-in to create my optimized pdfs with all internal links working perfectly for online viewing. It took me only 10 minutes to roll back. If you want to do it too, just follow the steps below:

To revert to an earlier released version of Office 2013 or Office 2016 as an Office 365 installation, you must use a command line and specify the build number you would like to revert to.

  1. As the Office 365 installations are automatically updated in the background, you must disable the automatic updates first. This can be done in any Office 365 application via:
    File-> Office Account-> Update Options-> Disable Updates
  2. Open an elevated command prompt:
    1. Start-> type: cmd
    2. Right click on: Command Prompt
    3. Choose: Run as administrator
    4. Provide your administrator credentials or confirm the User Account Control dialog when prompted.
  3. Type the command below that applies to your version of Office and/or Windows
    • Office 2016
      cd %programfiles%\Common Files\Microsoft Shared\ClickToRun\
    • Office 2013 on Windows 32-bit
      cd %programfiles%\Microsoft Office 15\ClientX86\
    • Office 2013 on Windows 64-bit
      cd %programfiles%\Microsoft Office 15\ClientX64\
  4. You can specify the built number to return to in the following way:
    officec2rclient.exe /update user updatetoversion=<build number>
    • Replace <build number> with the build number that you want to return to. There is an overview of build numbers you can return to for Office 2013 and Office 2016.
    • Example to revert to the January release of Office 2016:
      OfficeC2RClient.exe /update user updatetoversion=16.0.6366.2062
    • Example to revert to the January release of Office 2013:
      OfficeC2RClient.exe /update user updatetoversion=15.0.4787.1002

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New Here ,
Mar 01, 2016 Mar 01, 2016

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Thank you Giovanni, this helped me a lot!

Although I am using the desktop version (NOT a 365 subscription) of office 2016, your step-by-step instruction works perfect on my system.

Come on Microsoft and Adobe - many customers out here paid some money to have these basic functions working as they should.

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Community Beginner ,
Mar 02, 2016 Mar 02, 2016

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I say thanks to Giovanni for this guideline of going back to an old version too - but I'm not  sure how long this status will persist. Looking at the Scheduled Tasks of my Windows 10 I see frequently scheduled updates by the OfficeC2RClient.

And I would like to underline what cohimare.de said: we all have paid for Office 365 and Acrobat and expect to see both working - even together.


Regards. My system: LR Classic 11.3.x., PS 23.3.x, Bridge 12.0.x - Windows 10

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Explorer ,
Mar 03, 2016 Mar 03, 2016

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I just updated to the most recent version of Office 365 this morning and the PDF add-in seems to be working again.

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New Here ,
Mar 03, 2016 Mar 03, 2016

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I can confirm this for the desktop version: Office build 16.0.6568.2034 works with the PDF maker module.


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Mar 04, 2016 Mar 04, 2016

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On behalf of Adobe …

Confirming that the fix that is now available for Office 2016 / Office 365 does indeed fix the bug that cause crashes with PDFMaker.

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

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New Here ,
Mar 05, 2016 Mar 05, 2016

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Hi, i updated to Office build 16.0.6568.2036, and yes it works but the add-on doesnt stay on when i go to excel 2016.  I have to go to options, Add-Ins, Com Add-ins, then i choose Acrobat PDFmaker, i can use create PDF and no problem, BUT, when i close excel 2016 and re-open, then no acrobat add on showing. I uninstalled Acrobat DC and re-installed Acrobat, it's still the same. Any suggestions please.

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Adobe Employee ,
Mar 05, 2016 Mar 05, 2016

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Hi

Go to Start > Type Run.

In the Run window, type regedit.

Go to below key:

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Excel\Addins\PDFMaker.OfficeAddin

Please change the Loadbehavior key value to 3. (decimal)

The add-in should stay now.

Thanks

Tanvi

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New Here ,
Mar 06, 2016 Mar 06, 2016

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‌ssorry tried that and it didn't work thanks for trying, any other ideas please

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New Here ,
Mar 06, 2016 Mar 06, 2016

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‌i should have mentioned 3 decimal was already there

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New Here ,
Mar 06, 2016 Mar 06, 2016

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Mind states:

Name                                             Type                                             Data

(Default)                                        REG_SZ                                        (value not set)

Command lineSafe                       REG DWORD                              0x0000000 (0)

Description                                   REG_SZ                                       Acrobat PDFmaker Office Com Addin

FriendyName                                REG_SZ                                      Acrobat PDFmaker Office Com Addin

Load Behavior                              REG_DWORD                              0x00000003 (3)

Is this correct ???

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New Here ,
Mar 06, 2016 Mar 06, 2016

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Sorry...deleted the last post by accident. To re-load the PDFMaker add-in by default:

  1. Right-click Word icon in Start Menu or taskbar
  2. Right-click Word program
  3. Select "Run as administrator"
  4. Open a blank new file
  5. File > Options > Add-Ins
  6. Manage: COM Add-Ins > Go…
  7. Check the box next to: Acrobat PDFMaker Office COM Addin. Click Remove.
  8. Click Add... and navigate to C:\Program Files (x86)\Adobe\Acrobat 2015\PDFMaker\Office\PDFMOfficeAddin.dll
  9. Close and restart Word

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New Here ,
Mar 07, 2016 Mar 07, 2016

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thanks weird with Word no problem, with Excel it doesnt show up, when i try excel an run admin, no problem.

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Community Beginner ,
Mar 08, 2016 Mar 08, 2016

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i have confirmed this works (after also uninstalling and reinstalling DC).  you rock.  thank you.

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New Here ,
Mar 09, 2016 Mar 09, 2016

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Thank you for this! It worked for me!

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Community Beginner ,
Mar 18, 2016 Mar 18, 2016

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This worked for me ... Adobe DC, Win 10, Office 365 - Had a problem with the acrobat tab not staying loaded

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New Here ,
Mar 19, 2016 Mar 19, 2016

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‌Well I figure out if you open excel/word as administrator the button shows no problem, but when I choose properties, open file location, then choose program to save as admin its grayed out.

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Community Beginner ,
Mar 19, 2016 Mar 19, 2016

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I found this on page 4 of this forum.. it worked for me. I was only having an issue with Word. (Win10, Office 365, Acrobat DC)

  1. Right-click Word icon in Start Menu or taskbar
  2. Right-click Word program
  3. Select "Run as administrator"
  4. Open a blank new file
  5. File > Options > Add-Ins
  6. Manage: COM Add-Ins > Go…
  7. Check the box next to: Acrobat PDFMaker Office COM Addin. Click Remove.
  8. Click Add... and navigate to C:\Program Files (x86)\Adobe\Acrobat 2015\PDFMaker\Office\PDFMOfficeAddin.dll
  9. Close and restart Word

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New Here ,
Mar 19, 2016 Mar 19, 2016

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YES this worked, i had tried before same process but i had to be doing something wrong, i just re-did, BINGO it works, thanks

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