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Participant
April 23, 2024
Question

Open a new file and Adobe reopens closed files

  • April 23, 2024
  • 1 reply
  • 978 views

I'm using the desktop app.  All files are closed.  I double click on a file to view it.  Adobe Acrobat Pro will relaunch the last file that I had opened. 

It reopens the last file, along with the new file.  So I end up with two open tabs / documents.  

It reopens the last file, even though the last file was successfully saved and closed. 

How to I get rid of this?  

Super annoying and time consuming.  

Thanks,

Melanie

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1 reply

Amal.
Community Manager
Community Manager
April 23, 2024

Hi @Melanie21976273xyum 

 

Have you started experiencing this issue recently? A small video recording of the steps you are doing and the issue occurring would be very helpful.

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to repair the installation from the help menu (Win Only) and see if that works.

 

Please try to reset the Acrobat preferences as described here 

https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

~Amal

 

Got your issue resolved? Please label the response as 'Correct Answer' to help your fellow community members find a solution to similar problems.

Participant
April 23, 2024

It happened with the latest version.  I thought it was a problem with that version, so I went back to 2024.002.20687.   There has been an updated version since then - it was terrible.