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briand70867030
Participant
April 23, 2020
Question

Opening and Closing Files is incredibly slow with Acrobat Pro DC

  • April 23, 2020
  • 3 replies
  • 19633 views

All of the sudden it is incredibly slow to open and close files, even small ones.  This suddenly began a few hours ago and is still going.  Anytime I open or close it takes about 30 seconds.

    3 replies

    es34227116
    es34227116
    Participant
    May 21, 2024

    We are having issuess opening, closing , using acrobat DC.

    we installed last week.

    reinstalled this week, no avail.

    still running extremely slow.

    Please fix this issue.........

    guess we'll have to go back to 2017 version.

     

    A
    AJ37759220smmr
    Participant
    May 31, 2024

    Having the same issue

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 31, 2024

    Hi there

    Hope you are doing well and sorry to hear that

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive please download it to your computer locally and then try again.

    What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20759 installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Let us know how it goes.

     

    ~Amal

    A
    A37322690ii0g
    Participant
    May 11, 2024

    I have the same issue. It's very annoying. Files open quickly but we close it, takes about 15 seconds. Any idea why is this happening?

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      April 25, 2020

      Hi Briand

       

      We are sorry for the trouble. As described,  it is incredibly slow to open and close files

       

      Is this an issue with a particular PDf file or with all the PDFs? Please try with a different pdf file and check.

       

      What is the version of the application you are using? To check the version please go to Help > About Adobe Acrobat/Reader DC.
      Make sure you have the latest version. Go to Help > Check for updates

       

      Also, you may try the following preference settings and see if that help:

       

      • Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > General > Uncheck, 'Show online storage when opening file' > Click OK 
      • Go to Edit (Windows), Adobe Acrobat/Reader DC (Mac) > Enhanced security > Turn off the protected mode and uncheck ''enhanced security' > Click OK
        Note: Please turn on the security after testing

       

      Let us know how it goes

       

      Regards

      Amal

      C
      clambiase
      Participant
      September 7, 2022

      I have the same issue. Tried the solutions below, plus quit application and restarted. Same issues. Takes much longer to close a pdf file...clock spins whereas before it was immediate. Opening is quick but not the other way around.

       

      R
      richardm65114657
      Participant
      June 18, 2023

      Hi @clambiase 

       

      We are sorry to hear that. Please make sure you have the recent version 22.2.20191 installed. Go to Help > check for updates and reboot the computer once.

       

      You may also try to repair the Acrobat installation from the help menu (Win Only) and see if that works.

       

      Regards

      Amal

       


      Was this ever resolved?  I've got three computers now that won't handle pdfs.  Takes minutes to open and close a file.  The first started off fast then gradually slowed to a stop, then the second, then the third.

      Maybe the files are a problem - but when Adobe grinds down, it won't work with any file - as if something in the software is holding it up.  Maybe some scanner looking at each file as it opens/closes?  Maybe some Adobe string looking for the internet or cloud?  I don't know.

      The versions on two of the machines are Adobe Pro Version 2017.012.30262. The third one is Adobe Pro X.

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