Other text disappearing when redactions are applied

[Audrey5D3A]

Hi 

We are using Adobe Acrobat Pro DC 19

We noticed that when applying redactions to some documents, that text below the redacted text just disappears. 

Anyone else experiencing this? 

Thanks 

[Amal. · Accepted solution]

Hi Audrey,

Hope you are doing well and sorry for the trouble. As described, when applying redaction to some documents, that text below the redacted text just disappears. 

Would you mind sharing the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once and check if that helps. 

If the file is stored on a shared network/drive, please download the file to your computer locally and then try to redact  and check.

You may also try to repair the installation (Win Only) and check. Go to Help > Repair Installation

Also try to reset the Acrobat Preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

Let us know how it goes

Regards

Amal

[Audrey5D3A]

Hi Amal 

Worked through all your suggestions and it fixed the problem. 

Thank you very much for your help. 

Regards

Audrey

[Michell5E60]

I have this same issue and none of the above has worked.  I have recently had to update to resolve another issue, so I am up to date on the latest version.  

[Amal.]

Hi @Michell5E60 

Make sure you have the recent version 23.06.20320 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

~Amal

[Michell5E60]

This is the version that I have.  There are no updates.  I am going to do the preferences now and I will let you know how it works.  Wish me luck. 

[Amal.]

Sure, let us know how it goes.

~Amal

[alyssa_2626]

I deleted everything and redownloaded the app onto my Mac and it still is doing this.  How can this be fixeD?

[S. S]

Hi @alyssa_2626,

Hope you are doing well. Sorry for the trouble, and the delayed response.

Would you mind trying out the steps mentioned above and letting us know if it works better?

-Souvik