Outlook keeps showing the message "Open PDFs in Adobe Acrobat" hovering whenever I get PDF attachmen

[Zeev5C97]

Whenever I look at an email that has PDF attachments, outlook pops up a small window with the message "Open PDFs in Adobe Acrobat" (see attached screenshot) hovering over and hiding a small portion of the email, and I have to click the small "x" to close it each time - which is a bit annoying. Any way to stop this small window from appearing every time? (without removing the plugin).

[S. S · Accepted solution]

Hi @BondG,

Hope you are doing well. Thanks for sharing the topic.

The option discussed above is the Adobe Document Cloud Add-in, which pops up on every PDF attachment.

You can disable the add-in from the Options section-> Add-ins of Outlook's File Tab. [Screenshot attached for reference]

Hope this helps.

-Souvik

[Enthusiastic_Daisy5057 · Accepted solution]

I had the same issue.  Realizing it's an Adobe Add-In issue, I was able to remove this annoying thing.

How I did it: 

I opened Outlook > File > Options > Add-Ins > Manage [COM Add-ins], Click GO. 

Then I unchecked both Add-ins:  1) Acrobat PDF Maker Office COM Addin and

2) Adobe Document Cloud for Microsoft Outlook - Acrobat.  

Clicked OK. 

Annoying menu bar is gone. 🙂

[BarlaeDC]

Hi,

This is probably a setting in outlook that needs to be changed, if available. I don't think there is anything in Acrobat that controls that.

[Ben31842786p0ui]

Wrong. It is not an outlook setting.  Adobe wants to take over everything.  Just be a PDF editor please. 

[Adam36047655mabz]

You are correct, the person's computer was most like infected by a virus known as Adobe PDF

[Katherine237903866a4p]

Did you ever figure out how to remove this? I can't even remove mine when I click the 'x' and it covers part of my email messages.

[Zeev5C97]

No solution. The only way they suggested to solve it is by downgrading to a much earlier version (I think 5 or earlier). This popup is quite annoying.

[Enthusiastic_Daisy5057 · Accepted solution]

I had the same issue.  Realizing it's an Adobe Add-In issue, I was able to remove this annoying thing.

How I did it: 

I opened Outlook > File > Options > Add-Ins > Manage [COM Add-ins], Click GO. 

Then I unchecked both Add-ins:  1) Acrobat PDF Maker Office COM Addin and

2) Adobe Document Cloud for Microsoft Outlook - Acrobat.  

Clicked OK. 

Annoying menu bar is gone. 🙂

[adaptable_fantasy5740]

You are a genius my friend... Thankyou

[austin_8876]

This is the way (as of late 2024 and my reponse right now).

[S. S]

Hi @austin_8876,

Hope you are doing well.

We are pleased to hear that the issue has been resolved.

For future reference, please make sure you have the latest version of the app installed. This will ensure you have access to all the latest features and security updates, allowing the app to run smoothly.

To learn more about the available updates, see this article: https://adobe.ly/4mSwPha

Regards,
Souvik.

[carol_0404]

Fantastic.  that was so helpful!  it worked great! 

[Michael23839178yjhg]

This is really annoying. I covers up where I am trying to type or read text. The only thing I use Acrobat for is to save Outlook messages as PDF and I seriously wonder if it is worth it. 

Workaround: Open the message in a separate window rather than using the Outlook pane.

Really Adobe? Don't be a PITA is job one.

[BondG]

Probably for most, it's a better alternative to print, not save.

IOW, Don't save Outlook items as PDF, instead print them as PDF.  The dialog box looks pretty much the same but you're "printing" to a PDF in whatever location you choose.

[S. S · Accepted solution]

Hi @BondG,

Hope you are doing well. Thanks for sharing the topic.

The option discussed above is the Adobe Document Cloud Add-in, which pops up on every PDF attachment.

You can disable the add-in from the Options section-> Add-ins of Outlook's File Tab. [Screenshot attached for reference]

Hope this helps.

-Souvik

[Kilomac]

Thank you sooo much!

[S. S]

@Kilomac,

You're Welcome 🙂 

Please feel free to reach out in case you have further questions.

-Souvik

[tony_1982]

This was the trick, thank you so much!!

[Alex24146521us60]

This seemed to remove the "Open PDFs in Acrobat" popup: 

https://www.adobe.com/devnet-docs/acrobatetk/tools/PrefRef/Windows/AdobeSendforMicrosoftOutlook.html

[BangBang!]

To remove, navigate to Add-ins in Outlook Options:

File tab > Options > Add-ins

From there Outlook Options will appear. At the bottom you will manage COM Add-ins and click Go...

 The COM Add-ins dialog box will appear:

Uncheck the Add-in(s). Its either Acrobat PDFMaker Office COM Addin, Adobe Document Cloud for Microsoft Outlook - Acrobat or both (I unchecked both as I have no need for either at this time). After you have unchecked the Add-in(s), click OK. Outlook will close and restart. If it doesn't, close Outlook and reopen it. The PDF message should no longer be there.

[Zeev5C97]

You nailed it - it works! Thank you!!!

[Leesona USA]

It is the Adobe Document Cloud for Microsoft Outlook - Acrobat option. Thank you for providing the solution!

[Nebil25150131qxdr]

I had the Exact same "annoying" problem... this trick solves it.

Thank You!

[RCarradine]

Greatly appreciated! Thanks for providing the information on how to remove this.

[James265407844n54]

A BangBang solution!  Awesome... thx for solving it!!  

[J.29845282f0cr]

you are a hero. Be blessed and prosper