PDF can open in Chrome Browser, not Edge

New Here ,
Aug 19, 2022 Aug 19, 2022

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I added a link in a PDF to open another PDF.  When I click on the graphic tab, my PDF opens  in Chrome, Opera Browsers, Not Edge and Firefox. 

 

The error from Edge

samm18018402_0-1660936743204.png

 

My link looks like this:

samm18018402_1-1660936834524.png

 

 

Any help is greatly appreciated. Thanks

 

 

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Create PDFs , General troubleshooting , How to

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correct answers 1 Correct answer

LEGEND , Aug 20, 2022 Aug 20, 2022

"Are you saying those two browsers do not use the adobe plugin? I don't get it."

Absolutely, we are saying that. A few years ago, all browsers used the PDF plug-in. But all the browser makers decided to stop doing that, and make their own PDF viewer/competitors. (The only exception left is the obsolete Internet Explorer). So Adobe has nothing at all to do with your PDF display (assuming the link is followed from a click in the browser).

 

That said, if I was looking at this problem I'd take a good

...

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Community Expert ,
Aug 19, 2022 Aug 19, 2022

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Neither Edge nor Firefox use the Adobe PDF plugin, so this question should be directed to the developers of those plugins (Microsoft and Mozilla, resp.).

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New Here ,
Aug 19, 2022 Aug 19, 2022

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Are you saying those two browsers do not use the adobe plugin? I don't get it.  These two browsers command 40% of usrs.

 

 

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Participant ,
Aug 19, 2022 Aug 19, 2022

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Ways to fix-

 

Open the PDF File With Another App. 
Update Microsoft Edge. 
Clear Browser Cache in Microsoft Edge. 
Check PDF Documents Settings in Microsoft Edge. 
Choose Edge as the Default App for Opening PDF Files. 
Repair Microsoft Edge. 
Reset Microsoft Edge.

 

Regards,

Rachel Gomez

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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Yes. It's sad, but true.

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LEGEND ,
Aug 20, 2022 Aug 20, 2022

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"Are you saying those two browsers do not use the adobe plugin? I don't get it."

Absolutely, we are saying that. A few years ago, all browsers used the PDF plug-in. But all the browser makers decided to stop doing that, and make their own PDF viewer/competitors. (The only exception left is the obsolete Internet Explorer). So Adobe has nothing at all to do with your PDF display (assuming the link is followed from a click in the browser).

 

That said, if I was looking at this problem I'd take a good look at the path name in the browser. Is it what you'd expect? Copy and paste it, change / to \ and %20 to a space. Compare with what you get in a working browser.

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New Here ,
Aug 21, 2022 Aug 21, 2022

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I replaced %20 with a hyphen between words in the file name. Chrome recognized the new file name, but Edge somehow remembered the old name.

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New Here ,
Aug 21, 2022 Aug 21, 2022

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@Test Screen Name Do you know why Edge still remembers the old name after I deleted it?

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Community Expert ,
Aug 20, 2022 Aug 20, 2022

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"my PDF opens in Chrome, Opera Browsers, Not Edge and Firefox. "

These are "fake" PDF readers that can damage a PDF form.

You should use a real PDF reader instead (Acrobat, Foxit, PDF Studio).

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New Here ,
Aug 22, 2022 Aug 22, 2022

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I am using Acrobat, but the browsers create new problems for most users.  

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