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samm18018402
samm18018402
Known Participant
August 19, 2022
Answered

PDF can open in Chrome Browser, not Edge

  • August 19, 2022
  • 2 replies
  • 5002 views

I added a link in a PDF to open another PDF.  When I click on the graphic tab, my PDF opens  in Chrome, Opera Browsers, Not Edge and Firefox. 

 

The error from Edge

 

My link looks like this:

 

 

Any help is greatly appreciated. Thanks

 

 

This topic has been closed for replies.
Correct answer Test Screen Name

"Are you saying those two browsers do not use the adobe plugin? I don't get it."

Absolutely, we are saying that. A few years ago, all browsers used the PDF plug-in. But all the browser makers decided to stop doing that, and make their own PDF viewer/competitors. (The only exception left is the obsolete Internet Explorer). So Adobe has nothing at all to do with your PDF display (assuming the link is followed from a click in the browser).

 

That said, if I was looking at this problem I'd take a good look at the path name in the browser. Is it what you'd expect? Copy and paste it, change / to \ and %20 to a space. Compare with what you get in a working browser.

2 replies

JR Boulay
JR Boulay
Adobe Expert
August 20, 2022

"my PDF opens in Chrome, Opera Browsers, Not Edge and Firefox. "

These are "fake" PDF readers that can damage a PDF form.

You should use a real PDF reader instead (Acrobat, Foxit, PDF Studio).

Acrobate du PDF, InDesigner et Photoshopographe
samm18018402
samm18018402Author
Known Participant
August 22, 2022

I am using Acrobat, but the browsers create new problems for most users.  

try67
try67
Adobe Expert
August 19, 2022

Neither Edge nor Firefox use the Adobe PDF plugin, so this question should be directed to the developers of those plugins (Microsoft and Mozilla, resp.).

samm18018402
samm18018402Author
Known Participant
August 19, 2022

Are you saying those two browsers do not use the adobe plugin? I don't get it.  These two browsers command 40% of usrs.

 

 

T
Test Screen NameCorrect answer
Brainiac
August 20, 2022

"Are you saying those two browsers do not use the adobe plugin? I don't get it."

Absolutely, we are saying that. A few years ago, all browsers used the PDF plug-in. But all the browser makers decided to stop doing that, and make their own PDF viewer/competitors. (The only exception left is the obsolete Internet Explorer). So Adobe has nothing at all to do with your PDF display (assuming the link is followed from a click in the browser).

 

That said, if I was looking at this problem I'd take a good look at the path name in the browser. Is it what you'd expect? Copy and paste it, change / to \ and %20 to a space. Compare with what you get in a working browser.

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