• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
11

PDF downloaded from Chrome automatically opening in Acrobat Reader

New Here ,
Oct 24, 2023 Oct 24, 2023

Copy link to clipboard

Copied

We had a user report an issue to our helpdesk yesterday, she was downloading a PDF document via Chrome, and the document was opening up in Adobe Reader automatically.

 

We checked the settings in Chrome and it was not set to automatically open Adobe Reader after downloading the PDF, and the Adobe Reader extension was not installed, so we weren't sure why this was happening.

 

On further investigation we found a setting in the Preferences - General tab called "Open PDFs automatically in Reader when they are downloaded in Chrome browser". Initially when we tried to turn this setting off it would re-enable itself when we closed and reopened Adobe Reader, however clearing the user's preferences from the registry and trying again worked for us. The setting is under HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AutoDocOpen - bIsAutoDocOpenFeatureEnabled dWord 1.

 

The user is on the current DC build 2003.006.20360.

 

Has anybody else experienced this, and is there any further documentation available about this feature?

 

 

TOPICS
Modern Acrobat , PDF

Views

61.4K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

New Here , Jun 20, 2024 Jun 20, 2024

I finally figured out it's in my Chrome setting, not Adobe, that I had to change.

 
 
2 Correct answers
  1. Open Chrome Settings.
  2. Expand Advanced.
  3. Select Downloads.
  4. Select Clear next to "Open certain file types automatically after downloading" ...
  5. Go to Privacy and security.
  6. Expand Site Settings.
  7. Click on PDF Documents.
  8. Make sure Download PDF files instead of automatically opening them in Chrome is enabled.

Votes

Translate

Translate
New Here ,
Jun 20, 2024 Jun 20, 2024

Copy link to clipboard

Copied

I finally figured out it's in my Chrome setting, not Adobe, that I had to change.

 
 
2 Correct answers
  1. Open Chrome Settings.
  2. Expand Advanced.
  3. Select Downloads.
  4. Select Clear next to "Open certain file types automatically after downloading" ...
  5. Go to Privacy and security.
  6. Expand Site Settings.
  7. Click on PDF Documents.
  8. Make sure Download PDF files instead of automatically opening them in Chrome is enabled.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 24, 2024 Jun 24, 2024

Copy link to clipboard

Copied

LATEST

I am having the same problem. I have followed an above suggestion to make sure that you are using the "New Acrobat" when changing the setting, and "Open PDFs automatically in Reader when they are downloaded in Chrome browser" is still not an available option for me to uncheck.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 20, 2024 Jun 20, 2024

Copy link to clipboard

Copied

I have the same problem.

I uninstalled google chrome app from my computer and re-install it. The auto opening problem disapeard. You can try uninstall and reinstall the chrome.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
May 23, 2024 May 23, 2024

Copy link to clipboard

Copied

THANK YOU!!!
I have no idea why Adobe would think they are entitled to force such an option on us without even asking, thank goodness I found this post because I was trying to fix the problem in chrome

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 04, 2024 Jun 04, 2024

Copy link to clipboard

Copied

Thank you. 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Jun 21, 2024 Jun 21, 2024

Copy link to clipboard

Copied

Has anyone raised this with Adobe to see why the option has been removed from the recent update?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines