PDF downloaded from Chrome automatically opening in Acrobat Reader

[michaelr73758304]

We had a user report an issue to our helpdesk yesterday, she was downloading a PDF document via Chrome, and the document was opening up in Adobe Reader automatically.

We checked the settings in Chrome and it was not set to automatically open Adobe Reader after downloading the PDF, and the Adobe Reader extension was not installed, so we weren't sure why this was happening.

On further investigation we found a setting in the Preferences - General tab called "Open PDFs automatically in Reader when they are downloaded in Chrome browser". Initially when we tried to turn this setting off it would re-enable itself when we closed and reopened Adobe Reader, however clearing the user's preferences from the registry and trying again worked for us. The setting is under HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AutoDocOpen - bIsAutoDocOpenFeatureEnabled dWord 1.

The user is on the current DC build 2003.006.20360.

Has anybody else experienced this, and is there any further documentation available about this feature?

[Shelby38170206qvjk · Accepted solution]

I finally figured out it's in my Chrome setting, not Adobe, that I had to change.

2 Correct answers

1. Open Chrome Settings.
2. Expand Advanced.
3. Select Downloads.
4. Select Clear next to "Open certain file types automatically after downloading" ...
5. Go to Privacy and security.
6. Expand Site Settings.
7. Click on PDF Documents.
8. Make sure Download PDF files instead of automatically opening them in Chrome is enabled.

[Amber-marie38231918cnie]

I am having the same problem. I have followed an above suggestion to make sure that you are using the "New Acrobat" when changing the setting, and "Open PDFs automatically in Reader when they are downloaded in Chrome browser" is still not an available option for me to uncheck.

[defaultq5cc3z5s0ck1]

I have the same problem.

I uninstalled google chrome app from my computer and re-install it. The auto opening problem disapeard. You can try uninstall and reinstall the chrome.

[Nigel_WFP]

Reiterating this experience! Even after enabling the new Adobe view, I see the same Preferences > General options. There is no box to check/uncheck for "Open PDFs automatically..." Similarly my registry key is already set to 0 as well. I am considering deleting the "blsAutoDocOpenFeatureEnabled" REG_DWORD but am worried about the unintended consequences.

[Alessio37595402fjz7]

THANK YOU!!!
I have no idea why Adobe would think they are entitled to force such an option on us without even asking, thank goodness I found this post because I was trying to fix the problem in chrome

[Lucia37825987txnc]

Thank you. 

[Arnas23116236874m]

Has anyone raised this with Adobe to see why the option has been removed from the recent update?