PDF downloaded from Chrome automatically opening in Acrobat Reader

[michaelr73758304]

We had a user report an issue to our helpdesk yesterday, she was downloading a PDF document via Chrome, and the document was opening up in Adobe Reader automatically.

We checked the settings in Chrome and it was not set to automatically open Adobe Reader after downloading the PDF, and the Adobe Reader extension was not installed, so we weren't sure why this was happening.

On further investigation we found a setting in the Preferences - General tab called "Open PDFs automatically in Reader when they are downloaded in Chrome browser". Initially when we tried to turn this setting off it would re-enable itself when we closed and reopened Adobe Reader, however clearing the user's preferences from the registry and trying again worked for us. The setting is under HKEY_CURRENT_USER\Software\Adobe\Adobe Acrobat\DC\AutoDocOpen - bIsAutoDocOpenFeatureEnabled dWord 1.

The user is on the current DC build 2003.006.20360.

Has anybody else experienced this, and is there any further documentation available about this feature?

[Arnas23116236874m]

This is the case also on Standard DC.

[Katya38116196120n]

Ok, It is adobe issue and not Chrome. Try this, It worked for me.

Open adobe and go to the menue button on top left corner. Preferences> Internet > unclick the "display in read mode by default"   
save changes and restart your adobe 

[Kushagr34821132dlrv]

@Katya38116196120n Are you facing this issue on Adobe Acrobat or Adobe Acrobat Reader?

[Nigel_WFP]

A 2-step process solved this for me since I didn’t have the “Open PDFs Automatically…” setting, nor adobe extension on my Chrome.
1) chrome://settings/content/pdfDocuments
Enter that into a URL and check “open PDFs in Chrome” rather than “Download PDFs.”
This solves the automatic downloading problem but does not stop downloaded PDFs from opening automatically.
2) In adobe "Preferences> Internet > unclick the "display in read mode by default," save changes, and restart your adobe"
This solves the downloaded PDFs opening automatically.

[Eric363331879j2f]

I had the same issue with a user here. None of the suggested fixes worked. The user did not have "Always open in system viewer" enabled for PDFs in Chrome. I enabled/disabled this setting and it stopped.

[Sheryl38573157j58a]

I do not have the the option to uncheck anything in the general settings of adobe and my Chrome settings are correct.  It is still auto opening and it is insanely annoying.  How do I stop this?  Why did adobe have to do this?

[MeenakshiNegi]

Hi All,

Thank you for your patience.

The issue has been resolved in the July update released today. Please try updating the application to the latest version. In Acrobat, go to Menu > Help > Check for updates.

For more information on the update, refer to the following page: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousjuly2024.ht....

Let us know how it goes.

Thanks,

Meenakshi

[Ajay32641618r4n3]

For Users Who use recent versions (2024) 
its hidden in the preferences tab
1.Click Your Profile on the Right upper corner
2.select Preferences
3.Select General
4.Turn Of the feature Open PDFs automatically in Reader when they are downloaded in chrome browser