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warrenb77153008
warrenb77153008
Participant
October 22, 2020
Question

PDF Edit Turns Images Grey and Pixelated

  • October 22, 2020
  • 1 reply
  • 3521 views

Hello all

 

I'm trying to edit the text (remove prices) from a Cataloge sent to me by a client.

When I bring the PDF into Acrobat and select the text, the images on the same page become grey and textured / pixelated. This happens on every page and nothing I've tried seems to resolve the issue.

I have made sure that Show Large Images is checked under the Preferences window.

Has anyone had any similar issues or know how to keep the images at their full resolution and color please?

 

Thanks

 

W

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
October 23, 2020

Hi Warrenb,

 

Hope you are doing well and sorry for the trouble. As described the the image turn grey and pixelated when you try to edit the PDF

 

What is the workflow/steps you are doing to edit the PDF file?

 

Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version (20.12.20048) installed. Go to Help > Check for updates.

 

Is this a behavior with a particular PDF file or with all the PDFs with images that you try to edit? Please check with a different file. If its a file specific issue please share the file with us for testing.

 

Please try to repair the installation (Windows Only) and see if that helps. Go to Help > repair Installation and reboot the computer once.

 

If it still doesn't work please try to turn off the security for testing (Windows Only). Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable protected mode at start up', turn off the protected mode and uncheck enhanced security > click OK and reboot the computer.

Note: Turning off the security may possess security risks. Please turn on the security after testing.

 

Let us know how it goes

 

Regards

Amal

 

 

A
Abdullah5FE7
Participant
January 22, 2021

Hi Amal,

I hope you are keeping well.

When I open any pdf document, it shows a gray background with small dots (See the attached screenshot). I applied all steps that you mentioned but any didn't work. Kindly, could you please help me how can I solve this problem. The installed version is Adobe Acrobat Reader DC (20.013.20074).

 

Regards,

Abdullah Alenezi

Leeds, UK

 

 

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    January 26, 2021

    Hi there,

     

    We are sorry to hear that the issue still exists and thank you for sharing the screenshot. Please try to check for any missing/pending update for video driver and try updating it and check if that works.

     

    Also, please try to reset the Acrobat preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082?page=1

     

    Let us know how it goes

     

    Regards

    Amal

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