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A
Arthur2378018390el
Participant
March 28, 2022
Question

PDF Printing causes program to crash

  • March 28, 2022
  • 1 reply
  • 6271 views

When I hit the 'Print' option in Acrobat Reader it immediately crashes, and if I go back into the reader I have to restore the document I was trying to print.
I am using Windows 11.

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    1 reply

    Amal.
    Amal.
    Legend
    March 29, 2022

    Hi Arthur

     

    Hope you are doing well and sorry for the trouble.

     

    Would you mind sharing the version of the Acrobat Reader you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. Go to help > Check for updates and reboot the computer once.

     

    Also, try to repair the installation from the help menu and see if that works.

     

    Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try to open it and check.

     

    You may also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

     

    Also, try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

     

    Also please go through the help page https://helpx.adobe.com/acrobat/kb/acrobat-dc-crashes-on-windows-os.html and check if that works.

     

    Regards

    Amal

     

     

     

     

      J
      Jennifer32468963ny8i
      Participant
      September 23, 2023

      I am having the same issues.  Everytime I try to print a GMAIL email into a PDF the whole web browser just simply shuts down without any explanation.  I go back in and restore and it will do the same thing.  I cleared my cache, checked for updates and not sure where to go from here. VERY FUSTRATING

       

        Amal.
        Amal.
        Legend
        September 25, 2023

        Hi there,

         

        Would you mind sharing the worksflow/steps you are doing to print the PDF file? A small video recording would be very helpful.

         If you are trying to print to PDF, its a MS process to create the PDF file and Adobe doesn't have any hold on it. Please try to print to Adobe PDF and check. You may also try to with a different web browser and check if that works.

         

        ~Amal

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