Please wait while Windows configures Adobe Acrobat DC

[Mike Witherell]

Hi all,

Every time I start Acrobat DC on Windows 10, I get this message:

"Please wait while Windows configures Adobe Acrobat DC"

I wait an extra minute or so while it seemingly reinstalls Acrobat DC. 

What can I do about it?

Mike in Florida

[Meenakshi Negi]

Hi Mike,

Sorry for the trouble caused.

Could you please confirm if the issue occurs when you trying to open any particular file? Or when launching the application directly?

Please share the Acrobat version and OS version on the machine.

Thanks,

Meenakshi

[Mike Witherell]

This happens when I launch the app directly; not when I double-click on a PDF file.

Latest Win 10 and Acrobat 2021.007.20091

[randallc21820668]

same issue - any updates?

[McCready1982]

Same thing happening over here.

[miguele53834162]

I'm also having this issue, it wasn't happening before. Any fix yet?

[soniam9090000]

I am having the same problem (from 22.9.21) when launching acrobat.  No issues prior before then.

[Amal.]

Hi All

Hope everyone is doing well and we are sorry to hear that.

To get the issue isolated and narrowed down we would require the promon logs of the affected machine as described here https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html

Also, please share the crash logs of the affected machine (in case the application is crashing) as described here https://helpx.adobe.com/acrobat/kb/collect-logs-crash-freeze.html

You may share the log files using the Document Cloud https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html  or via any cloud storage.

Thanks for your time and cooperation on this.

Regards

Amal

[Mike Witherell]

Checking back in with this issue, I uninstalled Acrobat DC from the CC apps panel. I rebooted. Then I reinstalled Acrobat DC from the CC apps panel. The problem went away.

[Dynamic_person0D45]

...having the same problem on 21.007020091 as OP. Please post fix. Uninstalling and reinstalling is a last resort.

[Phylise5FF4]

Same issue here. 

[DM2MediaGroup]

I noticed this issue would only occure when launching Acrobat from the task bar. I unpinned from task bar and pinned back from application launcher on the Windows button. Now I can open Acrobat from anywhere without getting the installing/configuring prompt.

[defaultecckxn6r5d9u]

Awesome, this worked for me. 🙂

[Dynamic_person0D45]

Hey DM2 -- Your solution worked for me. Thanks for posting!

Unpinning and repinning the taskbar icon is sure better than uninstalling and reinstalling the whole application!

[Tim Crowe]

You own the Internet. Awesome solution - worked for me!!!

[talbetty]

Perfect! Thanks for sharing. Solved the issue.

[McCready1982]

Didn't work for me, but uninstall/reinstall did (so far).

[curtisp92568482]

Thank you for your solution. It fixed my problem also, no most waiting while it configures.

[markh17206196]

Same issue here.

[alexs45285712]

Still a problem when trying to generate documents through an application. Any other ideas?

[AnandSri · Accepted solution]

Hi All!

Thanks for your time and patience.

The fix is available with the latest update of Acrobat & Reader DC Continuous track: Adobe Acrobat and Reader - 21.007.2009x Optional update.

Please install the latest patch, and let us know if you experience any issues.

See this article for detailed information about this release, bug fixes and how to update the app: https://community.adobe.com/t5/acrobat-discussions/adobe-acrobat-and-reader-21-007-2009x-optional-up...

Regards,
Anand Sri.