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Preflight - Keine Profile vorhanden

Community Beginner ,
Nov 29, 2022 Nov 29, 2022

Hallo liebe Community,

 

ich habe Acrobat Pro Version 2022.003.20282.

Ich arbeite in einer Druckerei und brauche dazu die "Preflight" Funktion unter "Druckproduktion".
Leider sind bei mir keine Profile vorhanden, z.B. "In CMKY umwandeln" etc., so wie ich es aus vorherigen Versionen kenne. (siehe Screenshot)

Wie kann das sein? Ich muss doch in der Pro Version nicht noch diese Profile extra erweben, oder?

Vielen Dank für eine schnelle Hilfe.

 

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Adobe Employee ,
Nov 30, 2022 Nov 30, 2022

Hi @Stefan27353820nm9o 

 

Hope you are doing well, and sorry to hear that.

 

As you have the latest version of Acrobat, please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

Also, try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there.

 

Let us know how it goes.

 

Regards

Amal

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Amal
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Community Beginner ,
Jan 10, 2023 Jan 10, 2023

Hallo Amal,

 

das hat das Problem leider nicht gelöst. Ich habe immer noch keine Preflight Profile.

Auch das Update auf Version 2022.003.20310 hat keine Lösung gebracht.

Bitte um weitere Hilfe. Vielen Dank.

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Adobe Employee ,
Jan 11, 2023 Jan 11, 2023

Hi Stefan27353820nm9o,

 

Sorry to hear that the issue is still there.

As you have already tried a few troubleshooting steps, try reinstalling the application.

Remove the Acrobat and run the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html). Reboot the machine and reinstall Acrobat from the following help page: https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html.

Check if the options reappear or not.

 

Let us know if they do not appear. We will investigate this issue further.

 

Thanks,

Meenakshi

 

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Community Beginner ,
Jan 17, 2023 Jan 17, 2023

Hallo MeenakshiNegi,

 

das hat leider auch nichts gebracht, ich habe immer noch keine Profile.

Ich hoffe, es kommt schnell ein Update.

Danke.

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Adobe Employee ,
Jan 12, 2023 Jan 12, 2023

Hey Stefan27353820nm9o,

 

This has been reported to the team, and they are investigating this issue.

We will update you once the fix patch is available.

We appreciate your patience.

 

Thanks,

Meenakshi

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Community Beginner ,
Mar 27, 2023 Mar 27, 2023
LATEST

Today I installed update 23.001.20093.
There are still no preflight profiles available.
When will there be an update in this regard?
I pay monthly for a product that does not work properly. Very annoying.

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