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stevek62184211
stevek62184211
Participant
October 1, 2018
Answered

Prepare form not working?

  • October 1, 2018
  • 2 replies
  • 14114 views

I want to make a fillable form.  I started Prepare form.  I selected the word doc form.  But when I clicked Start.  Nothing happened.  What seems to be my problem?

This topic has been closed for replies.
Correct answer AWatkins30

I am currently having this same issue and have followed the recommended steps in this thread with no success. Is there an update on how to resolve the issue? Thank you.

 

SOLVED: You have to convert the Word file into a PDF file first. Save it and then upload the PDF to be converted into a fillable form. 

2 replies

A
AWatkins30Correct answer
Participant
February 26, 2020

I am currently having this same issue and have followed the recommended steps in this thread with no success. Is there an update on how to resolve the issue? Thank you.

 

SOLVED: You have to convert the Word file into a PDF file first. Save it and then upload the PDF to be converted into a fillable form. 

    Amal.
    Amal.
    Legend
    February 28, 2020

    Hi there, 

     

    Thanks for sharing the observation. We are glad to hear that the issue got fixed.

     

    Feel free to contact us for any further assistance required in the future.

     

    Regards

    Amal

    Amal.
    Amal.
    Legend
    March 17, 2023

    The issue is still there in Acrobat today, in 2023 -- you have not fixed it. I know my company constantly runs updates of Adobe so if we are still running into problems making forms, Adobe clearly does not care about this feature and it is sad since this feature is one of the main reasons to use Acrobat. It's time for another software company that feels up to it, to provide something better since Adobe will not listen to its subscribers.


    Hi @superscah 

     

    What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.01.2006x  installed. Go to Help > Check for updates and reboot the computer once.

    Also try to repair the installation from the help menu (Win Only) and see if that works.

    Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

    You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.


    If it still doesn't work, please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html  , reboot the computer once and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

     

     

    Regards
    Amal

    Meenakshi_Negi
    Meenakshi_Negi
    Legend
    October 2, 2018

    Hi Stevek,

    Please try once to repair installation or check for the updates.

    Launch the application and go to Help > Repair Installation or Check for updates.

    Check if that helps.

    Make sure that you are using the latest version available for the application.

    Refer this help document Release Notes | Adobe Acrobat, Reader for more details on updates.

    Could you please confirm the exact version of the application currently installed on the machine?

    Take help of the steps provided here Identify the product and its version for Acrobat and Reader DC.

    Also, check if it is an issue with a particular PDF or with all?

    We will be waiting for your response.

    Let us know you if you need any help.

    Regards,

    Meenakshi

    stevek62184211
    stevek62184211Author
    Participant
    October 2, 2018

    I have done the repair installation.  But still it is still not working.

    I have updated to version 2019.008.20071

    But i am still having the same problem.  I can see that the form has been found.  But after clicking the Start icon, nothing happens.

    B
    Adobe Employee
    BhavnaNegi
    Adobe Employee
    October 4, 2018

    Steve

    Do you see any progress bar when you click on "Start icon"?

    After clicking "Start" are you in the Prepare Form app Edit mode?

    If yes, Do you see any form fields detected in the field pane?

    Please note, if the word file has no field annot for detection - you would see no form fields in form edit mode and it will be

    Please share the word file that you are experiencing issue with.

    You can share a file using Adobe Document Cloud  - https://forums.adobe.com/docs/DOC-7161

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