A

Anonymous

Answered

Print driver host for 32bit applications has stopped working

Forum|Forum|14 years ago
January 30, 2012
9 replies
129843 views

Windows 7 Ultimate with SP1 64 bit

Adobe Acrobat 10.1.2

When I try to print a webpage in IE or Firefox to PDF format, I get a Window indicated in the subject header. The details are:

Problem signature:
Problem Event Name: BEX64
Application Name: splwow64.exe
Application Version: 6.1.7601.17514
Application Timestamp: 4ce7b4c8
Fault Module Name: ADUIGP.DLL
Fault Module Version: 10.1.0.519
Fault Module Timestamp: 4db4cdbb
Exception Offset: 000000000000efb4
Exception Code: c0000417
Exception Data: 0000000000000000
OS Version: 6.1.7601.2.1.0.256.1
Locale ID: 1033
Additional Information 1: 3788
Additional Information 2: 3788f53ec30c6f4a2a67fcde28b876c9
Additional Information 3: e23c
Additional Information 4: e23cf34f9ee45a6fe33cc06effe64070

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Any ideas? This started happening a few days ago. Nothing has changed.

Print and prepress

This topic has been closed for replies.

Correct answer vamalik

Kindly refer to mentioned link for print related crash in 10.1.2 - http://kb2.adobe.com/cps/928/cpsid_92870.html

D

dietterich

Participant

I experience this problem about once a week using the latest Firefox and the latest Adobe Acrobat (XI). I suspect it has something to do with timeouts, because it often occurs when printing a web page in Firefox (to PDF) that needs to download images or printing an email message in Outlook (to PDF) that needs to download images. It also occurs when I take too long to select the destination file (e.g., because I must create a new folder etc.).

I have tried one workaround which is to print to the builtin Windows XPS printer. However, this printer will also fail with the same reason under the same circumstances (for me). So I think the problem is with Microsoft and not Adobe.

erics71656208

Participant

I run into this regularly. It happens when printing to the Adobe PDF printer using Office 2007 32-bit. I've found that if you kill splwow64.exe and restart it, sometimes it works. If the Adobe PDF doesn't prompt you for a save location, then it will most definitely lock up. I do believe it's a Microsoft issue, as we've never encountered this in XP, which was a 32-bit platform. I wish Adobe could go the extra mile here and reach out to Microsoft about this issue, because this fix would solve any 32-bit printer driver issues.

A

Anonymous

I get this error only when I try to change the preferences before printing to XPS document writer. If I do not try to change the prefences, it does not occur. I am using Windows 7 Home Premium 64bit.

S

ssuuppeerrbb

Participant

I have also had problems with this. It definitely appears to be a 64bit 32 bit conflict. I'm using Windows7 64 bit. Adobe Acrobat 9 and Office 2010. Here is typically what happens. I am in the habit of saving all my important emails as PDFs. First I copy a filename out of the email. The I select print and paste this filename into the dialogue box. At this point Outlook will lock up and the warning message pops up saying "the 32 bit print host driver has stopped working." It appears like the paste function cannot convert the contents of the clipboard to unformatted text while the print host driver is open. Some PDF printers that are fully and truly 64 bit do not have this problem. However their functionality is mediocre at best.

Here's my work around. I downloaded "Pure Text" from www.stevemiller.com With this application running, I simply hit Cntrl+V after copying and prior to pasting. Fixes my problem but it's an extra move evry time I save an email.

P

pdf2pdf

Participant

Hi ssuuppeerrbb,

Are you using 32bit Office 2010 or 64bit Office 2010?

This problem supposed to be there when using 32bit applications on 64bit OS

K

Ken.Hogan

Participant

We have also been experiencing this ever since upgrading to Windows 7 SP1 x64 and AdobeCS5.5 and Acrobat 10x all version thru 10.2.1. We have made the recommended change to the time in which splwow64 process times out but to no eval. After printing 2-3 PDF's to a Xerox printer with the latest driver attached to a network print server running Windows 2008 R2 we get this;

Print driver host for 32bit applications has stopped working.

Problem signature:

Problem Event Name: APPCRASH

Application Name: splwow64.exe

Application Version: 6.1.7601.17514

Application Timestamp: 4ce7b4c8

Fault Module Name: x2utilGT.dll

Fault Module Version: 5196.1000.0.0

Fault Module Timestamp: 4d5d4238

Exception Code: c0000005

Exception Offset: 0000000000037e81

OS Version: 6.1.7601.2.1.0.256.4

Locale ID: 1033

Additional Information 1: 91f6

Additional Information 2: 91f61deda7d90b22e28c0c1d68e1c844

Additional Information 3: a5a7

Additional Information 4: a5a772e1c83123e50d12b16dfc1e5403

The only work around is to kill the process splwow64.exe if running close the PDF then uninstall and reinstall the printer open the PDF and then you can print. I have an office full of very unhappy users who print form PDF to these printer often. I hate to answer I know it's a known problem but Adobe or MS evidently does not want to own it and actually fix it. With the money we spend on these applications and maintenance it is nothing less than distgusting!

S

sonal2890

Adobe Employee

Dear User,

I would request you to try printing using any other third party application like Notepad/Word. If you are still getting this error then this can be an issue either with printer driver or Microsoft.

Kindly refer to the links below to confirm:

http://www.techerator.com/2010/10/fix-print-driver-host-for-32bit-applications-has-stopped-working-error-in-windows-7/

http://answers.microsoft.com/en-us/windows/forum/windows_7-hardware/unable-to-print-print-driver-host-for-32-bit/0027b399-73b1-417d-89cc-cf59d6a5e98b

http://forums.techarena.in/operating-systems/1357469.htm

Thanks

A

Anonymous

Dear sonal2890:

could you please help to clarify:

"I would request you to try printing using any other third party application like Notepad/Word. If you are still getting this error then this can be an issue either with printer driver or Microsoft."

- The issue is in my case specific to pdf print. It has nothing to do with using MS Word, notepad or similar. Notepad or word print just fine by themselves.

- Did you read the previous posts in this thread?

- Have you attempted to reproduce the problem?

- Are you suggesting to avoid using Adobe products to avoid the problem?

The issue is IMHO most likely not caused solely by MS but by the Adobe PDF printer driver interacting with splwow64. There could be an issue with Adobe's 64/32 bit handling involved. The code/paradigm could be one shared across various Adobe versions. Question: Is there any code shared between Acrobat 9 and 10 or are they completely distinct?

Thank you for your help.

A

Anonymous

So here I have a product that I've WASTED $450 or whatever money on it because:

1. The product is not working as it should

2. Adobe support reads people's grief and doesn't give a damn or even attempt to look into it, thinking that the issue will go away on its own

Seriously, why does Adobe even have a SUPPORT FORUM?

Dov Isaacs

Legend

To be very clear, this is absolutely not an Adobe Support forum. It is a User-to-User forum for individual users of Adobe products to mutually assist each other. that is not officially monitored by Adobe and is not an official function of Adobe Technical Support. If you want to communicate with Adobe Technical Support, please contact them directly.

- Dov

- Dov Isaacs, former Adobe Principal Scientist (April 30, 1990 - May 30, 2021)

A

Anonymous

Hello Dov,

thanks for your time, point well taken.

However from experience in a several decade long career in computer related engagements, and again with all due respect:

- This is a user forum for mutual support.

- Adobe offers paid support for issues with their software. Typically that requires today well replicatable bugs and issues so they can be fixed in an expedited, well tracked fashion.

- A mutual user support forum is a part of the company's eco-system that may permit to pick up other emerging concerns and issues with a product, to discover new desired features, etc. It therefore offers a window of opportunity to discover emerging things that may not be well replicated yet.

- For employees of the company it is also an opportunity to build confidence in the company support so users trust paid support to solve problems quickly.

- In this context and the problem here may not be well reproduced yet, but appears to have a broader impact. Who at Adobe would be most interested in solving it?

- To ponder as related: how did the notion about bugs in Flash software affect Adobe's reputation? Were they quickly solved by paid support? Was the problem addressed proactively?

For the record: I find myself often enough in situations defending Acrobat/PDF, so I certainly only wish the Adobe products to be the best they can be.

Thank you again for your help and for participating in this forum.

F

flammy_chapsticks

Participant

Ran into the same issue and it doesn't look like there is a fix right now. Just download a free print to pdf program for now until the problem is resolved.

V

vamalikCorrect answer

Participating Frequently

Kindly refer to mentioned link for print related crash in 10.1.2 - http://kb2.adobe.com/cps/928/cpsid_92870.html

A

Anonymous

I am curious if this is the issue that solves the problem for ccslai in Acrobat Reader 10. It certainly is not an issue with double sided printing being accidentally set for me with Acrobat 9 and PDF printing. It behaves more like a thread locking up. If you check around, it clearly is a popular problem: "windows 7 Acrobat splwow64" has over 10k hits for problems on Google, mosty from 2011. It could be an issue between 32bit and 64bit, since it appears to clear up issues for Office going to 64bit versions. ...

A

Anonymous

This problem is much worse than it appears at first glimpse!

1. It also occurs on my Win7 x64, no SP1, under Acrobat 9, ADUIGP.DLL, version 9.2.0.112. For example when PDF printing from a browser. So it appears be deeper in the code and not specific to Acrobat 9/10 or Win 7 SP1 or no SP1.

2. As Adobe is patching sometimes it is getting better, sometimes worse, on and off for about a year. This round is is really horrible. I am certain more people have the same issue. The application (browser) I use, can do print 1-2 times, then printing locks.

2. Workaround: Kill splwow64.exe (32bit to 64 bit print mapping), restart printer spooler service, restart application, print 1-2 times, repeat.

Adobe: Please fix this or at least provide an open/honest explanation what is going on.

Anyone else: If you have the same issue, please post here so it becomes more obvious that there is an issue.

Thanks.

A

Anonymous

2. Workaround: Kill splwow64.exe (32bit to 64 bit print mapping), restart printer spooler service, restart application, print 1-2 times, repeat.

Your suggestion works fine. But obviously not somethign I wanna do everytime. So I've been using cutepdf writer to print to pdf ever since I posted my issue.

Just wish Adobe tech support would read out grief and look into our problem more closely.

V

vamalik

Participating Frequently

Have you tried repairing your Acrobat installation. First, delete all files inside "Program Files (x86)\Adobe\Acrobat 10.0\Acrobat\..." and then repair Acrobat from Control Panel->Programs.

A

Anonymous

24 views and no one has an answer???

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