Skip to main content
C
Cristian30453478ekv1
Participant
June 12, 2023
Question

Problemas con Acrobat Adobe Pro ( 64 Bits)

  • June 12, 2023
  • 2 replies
  • 772 views

Hola, buenos dias 

 

cuando ingreso al programa me aparece un mensaje de "error interno" no me aparecen los iconos del programa.

 

porfavor vuestra ayuda

 

 

    This topic has been closed for replies.

    2 replies

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    June 13, 2023

    Hi @Cristian30453478ekv1 

     

    If uninstall reinstall didn't work, then reset the following preferences and close Acrobat first then go to

    user/appdata/local and delete Adobe folder and

    user/appdata/roaming and delete the Adobe folder in there

     

     

    When nothing works, try these solutions step-by-step

    1- Reboot the computer

    Run this cleaner tool to remove the existing installer and application’s file traces:

    https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

    Download the Acrobat installer from here:

    https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

    2- Right-click on the Acrobat icon and Run as Administrator 

    3- Else, Create a Hidden Admin account and try launching the Acrobat there. If it launches successfully there, that means a problem with the user profile. 

    https://answers.microsoft.com/en-us/windows/forum/all/how-to-enable-the-hidden-administrator-in-wind... 

     

     

    Thanks,

    Akanchha 

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      June 12, 2023

      Hi @Cristian30453478ekv1 ,

       

      Did you tried repairing the installation?

      C
      Cristian30453478ekv1Author
      Participant
      June 12, 2023

      Si, Intente reparar 3 veces pero no ha sido resuelto el problema.

       

       

      ls_rbls
      Community Expert
      ls_rblsCommunity Expert
      Community Expert
      June 13, 2023

      @Cristian30453478ekv1 ,

       

      See if the recommendation that I've shared recently with a macOS user works for you:

       

       

      If you've installed Acrobat (64-bit) version using the multiple app installer of the Creative Cloud App, I'd suggest to uninstall it completely, then use the AcroClean tool to get rid of any old traces of the software, and then use the single installer version of Acrobat (64-bit) from the Acrobat support user guides download link that I've included in the discussion above).

      Terms & ConditionsAccessibility statement
      Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices