Problems with Redact Tool

New Here ,
Jan 07, 2021 Jan 07, 2021

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I am using the redact tool for the first time. Everything works well but after I have selected the text to redact, hit Apply, and save the redacted version, the document places a blacked out box on every page. For example if I just redact the first sentance on the first page of a 10 page document, there is a black box over my redacted sentance (which I want) but also a black box in that same place on every single page. I have tried this on three different documents. Each document was created from word. I have tried creating the PDF by 1) "save as PDF" in Word, 2) "print" to PDF in Word, and 3) "create PDF" in Acrobat. The resulting PDFs all have the same issue with redact after I apply the redactions. I have Adobe Acrobat Pro DC Version 2020.013.20074.

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Adobe Employee ,
Jan 07, 2021 Jan 07, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described after redacting the sentence on the first page of the PDF you get the redaction mark on the same position on all the other pages of the PDF file.

 

I have tried to reproduce the issue on Win 10 machine with Adobe Acrobat 20.13.20074 and created a 10 page PDF from word file by 1) "save as PDF" in Word, 2) "print" to PDF in Word, and 3) "create PDF" in Acrobat. and then redacted the first sentence and its working fine. It only redacted the sentence on the first page leaving the other pages as it is.

 

Please try to repair the installation of Adobe Acrobat DC on you computer from the Help menu > Repair Installation and then reboot the computer once. 

 

If it still doesn't work, please try to reset the preferences to default as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792... and check if that works for you.

 

If it still doesn't work, please share the original word file and the created PDF file with us so that we can check it at our end. Please upload the file to the document cloud https://documentcloud.adobe.com/link/home/ generate the link and share that link with us for testing.

 

Regards

Amal

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New Here ,
Jan 23, 2022 Jan 23, 2022

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I am still having this problem and none of the fixes online help. I have reinstalled multiple times, but it still redacts that location on all pages. Infuriating that this is a bug that hasn't been addressed yet. 

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New Here ,
Nov 06, 2021 Nov 06, 2021

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I've been having the same issue. Turns out it had less to do with the redaction dialogue than with "Enhance" and text recognition using the Scan & OCR tool. Absolutely do not enhance the document, and if you run text recognition, do so using the "Searchable Image (Exact) setting. If redaction takes place thereafter, it seems to work just fine. I'm also preflighting, converting PDFs to PDF/A-b format, but I think this has little to do with the annoying redaction bug.

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New Here ,
Jan 11, 2022 Jan 11, 2022

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I'm having this same issue - it's a disaster, I can't redact anything and I'm wasting hours of time trying to figure out a work-around.  I also had Acrobat tell me that I appear to be using an assistive text-reader technology (which I am not - my computer is only two months old with almost no other apps other than Office installed on it) which I wonder is somehow connected to the "Enhance" text recognition you are mentioning above.


ADOBE team: this is a serious flaw in the software.


I'm using Mac OS Monterey on a late-2021 MacBook Pro with the latest version of DC installed.

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Adobe Employee ,
Jan 12, 2022 Jan 12, 2022

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Hi there

 

Hope you are doing well and sorry for the trouble. Would you mind sharing the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 21.11.20039 installed. Go to Help > Check for updates and reboot the computer once.

 

Also try to reset the Acrobat Preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try  using the application there and check.

 

Regards

Amal

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New Here ,
Jan 14, 2022 Jan 14, 2022

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Most of my similar redaction issues were solved by preflighting documents to PDF/a format prior to redaction, then recompressing and saving the documents as PDF/a after redaction. Going through the extra steps is not an issue for me since I'm archiving pre- and post-redaction versions of scientific research.

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New Here ,
Apr 20, 2022 Apr 20, 2022

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I am having the same issue. I redacted a power point converted to pdf just fine this morning. I sent it our for feedback and had some changes to make. I used the same original unredaxted document and this time I make the redactions and then they transfer to every page.

 

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New Here ,
Apr 20, 2022 Apr 20, 2022

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I determined that it was entirely due to the full page background image that was on the document. Adobe thinks you are redacting something on the image itself which is then translated to every page. By removing the background image I was able to then redact correctly. This is still a major bug in my opinion. Adobe should be able to realize you don't want to redact only the background image. No fix that I've seen yet, but hopefully this helps you understand the core issue and maybe fix it on future documents. 

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