Skip to main content
F
Fabian | FAME
Participant
August 17, 2021
Question

Problems with the new M1 chip and Creative Cloud

  • August 17, 2021
  • 2 replies
  • 3290 views

With the brand new iMac 24 "and M1 chip, the problem arises that the iMac / Finder hangs up when opening and editing Acrobat and other programs from the Creative Cloud via a local NAS. This wasn't the case with all previous iMacs with the same configuration. I never had a problem like this, does anyone have any ideas on how to solve this issue?

This topic has been closed for replies.

2 replies

B
Bojan5D22
Participant
January 8, 2022

hi I have MacBook Air m1 and I have problem with installed adobe app (premiere and after effects) always gave me "The Installation cannot continue as the installer file may be damaged" I try with show package content with terminal and have the same answers again. I try the 15.4.0 version who is for m1....but some old version I can instal.
any issue?

Amal.
Amal.
Legend
January 10, 2022

Hi Bojan,

 

Hope you are doing well and sorry for the trouble.

 

Please post your query in Adobe Premier pro community page here https://community.adobe.com/t5/premiere-pro/ct-p/ct-premiere-pro?page=1&sort=latest_replies&tabid=all so that our community experts may also look into it.

 

Regards

Amal

Amal.
Amal.
Legend
August 18, 2021

Hi there

 

Hope you are doing well and sorry for the trouble. As described iMac / Finder hangs up when opening and editing Acrobat.

 

Would you mind sharing the version of the Adobe AcrobatDC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version installed. Go to Help > Check for Updates and reboot the computer once.

 

Also, please try with a different PDF file and see if the issue is file specific  or not.

 

You may try to reset the Acrobat preferences as described in the help page https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

 

Also please try the steps shared on the help page https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

 

Additional Information: Adobe is actively working to build apps that run natively on Apple computers using the Apple silicon M1 chip. Many of our existing apps can run on M1 devices using Apple's Rosetta 2 technology. 

 

For more information on this please check the help page https://helpx.adobe.com/download-install/kb/apple-silicon-m1-chip.html

 

Hope this will help

 

Regards

Amal

F
Fabian | FAMEAuthor
Participant
August 18, 2021

Hi Amal

 

Thanks for replying. These are the specifics from Acrobat: Architecture: x86_64, Build: 21.5.20058.441104, AGM: 4.30.107, CoolType: 5.14.5, JP2K: 1.2.3.48698 all running on macOS Big Sur 11.5.2. Also, we are using InDesign, Illustrator and Photoshop etc. all updatet to the latest versions.

Would seems to minimize frozen screens is running InDesign etc. as "intel version".  

Amal.
Amal.
Legend
August 19, 2021

Hi there,

 

Thank you for sharing the information. Please try the troubleshooting steps shared above and see if that works for you.

 

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there.

 

Regards

Amal

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices