"An Internal Error Occured" when clicking on a PDF and Windows Explorer preview pane is showing.

Community Beginner ,
Sep 13, 2022 Sep 13, 2022

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Hi there,

Running Windows 11, up-to-date system and up-to-date Creative Cloud and Adobe Acrobat DC. I have my preview pane visible when going through my files, and sometime in the last 2 weeks PDFs no longer show up in the preview pane. Instead, windows explorer freezes for a few seconds and then shows an Adobe Acrobat "An Internal Error Occured" pop-up. I tried clearing out my temporary files, and tried creating a "2022" folder in C:\Users\(user)\AppData\Local\Adobe\Acrobat\ which was suggested in this thread. Neither worked. All other file types (.jpg, .doc, etc.) show up in the preview pane just fine. Any suggestions?

 

Screenshot 2022-09-13 134651.png

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Crash or freeze , General troubleshooting

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New Here ,
Sep 14, 2022 Sep 14, 2022

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Same problem here. 😞

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Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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Well, for some reason it's fixed now. Not sure if it was a Windows update or Creative Cloud update but the preview pane is showing PDFs fine now. Thanks!

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Community Beginner ,
Sep 20, 2022 Sep 20, 2022

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Never mind I jynxed it! The issue is still happening!

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