"save as" pop up box does not allow me to save the document.

Community Beginner ,
Apr 13, 2015 Apr 13, 2015

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Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

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correct answers 1 Correct answer

Explorer , May 14, 2015 May 14, 2015
Found this solution:The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online s...

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New Here ,
May 12, 2017 May 12, 2017

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I cannot find a preferences dialog box.  Normally when I'm in an application, the Preferences option is available by clicking the application name on the top of the window, but Adobe does not have anything like that.  How do I find Preferences????

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New Here ,
Oct 29, 2017 Oct 29, 2017

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Thank you so much! This finally worked for me and I was on Windows too!

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New Here ,
Dec 07, 2017 Dec 07, 2017

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Good grief, I've been suffering with that crappy default save as dialog...

It just started the blanking and I found this answer. PERFECT!! Thank goodness for being able to turn that off!!!

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New Here ,
Jun 20, 2019 Jun 20, 2019

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Many thanks for this.  My acrobat has worked well but a recent update must have set the look at online files marker.  I used your recommendation at it worked first time.  All is now OK. Current version is 2019.012.20035

I did try to register for the forum but having done so and tried to use it I was rejected and referred to administrator !!!!

Anyway, the wonders of googling found this.

Thanks again

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New Here ,
Oct 06, 2021 Oct 06, 2021

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Thanks!  This was so irritating for a week!  I should have popped on here earlier.  

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New Here ,
Oct 11, 2021 Oct 11, 2021

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This is not working. I continue to get a blank screen even when the "Show online storage when saving files." is deselected. I have uninstalled the app, had my access removed-->had my access restored, and reinstalled the application. This is happening for at least 17 users in my organization so far. We have over 320+ installs.  What changes has Adobe made recently that is causing this to pop up now?

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New Here ,
Oct 13, 2021 Oct 13, 2021

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Thank you! You saved me a ton of hassle uninstalling and reinstalling. This worked!

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Thanks so much, richil! Your solution worked perfectly. This problem was a serious hinderance for my productivity. 

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New Here ,
Oct 19, 2021 Oct 19, 2021

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Perfect, that worked for me, many thanks. Mike

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Community Beginner ,
Oct 21, 2021 Oct 21, 2021

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I couldn't figure it out. Thank You

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New Here ,
Oct 29, 2021 Oct 29, 2021

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I had the same problem when trying to save a file it showed a blank screen. I tired "Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files". It worked thank you so much!

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Community Beginner ,
Nov 07, 2021 Nov 07, 2021

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Thanks. Worked perfectly.

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Community Beginner ,
Nov 15, 2021 Nov 15, 2021

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I have a follow-up to this issue!

The solution works as far as the dialog box is concerned, but I have a separate problem from this solution:

 

With the regular Save As dialog box disabled, how is it possible to reduce PDF file size when resaving? This is a checkbox option on the typical Save As box that does not appear to have a corresponding option in the File window?

 

Thank you,

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Community Beginner ,
Nov 21, 2021 Nov 21, 2021

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Thank you so much, worked for me too.

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New Here ,
Jan 05, 2022 Jan 05, 2022

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Thank you!  This worked for me.

 

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New Here ,
Oct 17, 2021 Oct 17, 2021

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Thank you so much. I struggled with this glitch for a couple of hours before seeing your solution.

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New Here ,
Oct 19, 2021 Oct 19, 2021

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Thank you, that worked immediately.  

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Community Beginner ,
Aug 06, 2015 Aug 06, 2015

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Thanks! This helped me so much. (On a Mac)

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New Here ,
Aug 28, 2015 Aug 28, 2015

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thanks for this simple and easy to follow answer kimberley. It was driving me crazy and worked as soon as I switched the online storage facility

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New Here ,
Sep 24, 2015 Sep 24, 2015

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Thank you the solution worked.

Deepak

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Community Beginner ,
Oct 08, 2015 Oct 08, 2015

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thanks worked for me on Max OS 10.9.5

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New Here ,
Nov 03, 2015 Nov 03, 2015

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mine isn't working.. I already tried but still the "save us" will pop-up but blanked..

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Community Beginner ,
Nov 19, 2015 Nov 19, 2015

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Checking "Show online storage..." still doesn't solve the problem. I am running DC with El Capitan and whenever I try to make a composite PDF from multiple files, both "Save" and "Save As..." are grayed out. Closing the composite document doesn't trigger a dialog to save the new file. The only work-around that I've been able to come up with thus far is to open an existing PDF >> delete all pages except one >> add the new PDFs >> delete the remaining "old" page. Only then will "Save" and "Save As..." be available. I tried uninstalling the Acrobat DC app, but that sent my Creative Cloud app into a tailspin which required an uninstall and re-install of that app. PITA!

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New Here ,
Feb 18, 2016 Feb 18, 2016

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This has worked for me too..it took an hour for Adobe support to give the solution..just hopeless!!

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New Here ,
Feb 18, 2016 Feb 18, 2016

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This has worked for me too..it took an hour for Adobe support to give the solution..just hopeless!!

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