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kimberleyh61857508
Participant
April 13, 2015
Answered

"save as" pop up box does not allow me to save the document.

  • April 13, 2015
  • 61 replies
  • 235517 views

Hello ,

"save as" pop up box does not allow me to save the document. Shows a blank screen. Any idea what would cause this? I just purchased acrobat pro dc.

Thanks!

    Correct answer richil

    Found this solution:

    The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

    Preferences > Show online storage

    61 replies

    Show previous replies
    G
    gchrys
    Participant
    February 19, 2016

    This has worked for me too..it took an hour for Adobe support to give the solution..just hopeless!!

    B
    Bigwig9010380
    Known Participant
    November 19, 2015

    Checking "Show online storage..." still doesn't solve the problem. I am running DC with El Capitan and whenever I try to make a composite PDF from multiple files, both "Save" and "Save As..." are grayed out. Closing the composite document doesn't trigger a dialog to save the new file. The only work-around that I've been able to come up with thus far is to open an existing PDF >> delete all pages except one >> add the new PDFs >> delete the remaining "old" page. Only then will "Save" and "Save As..." be available. I tried uninstalling the Acrobat DC app, but that sent my Creative Cloud app into a tailspin which required an uninstall and re-install of that app. PITA!

    maryjobrigitte
    maryjobrigitte
    Participant
    November 4, 2015

    mine isn't working.. I already tried but still the "save us" will pop-up but blanked..

    andrewjen
    andrewjen
    Participating Frequently
    October 8, 2015

    thanks worked for me on Max OS 10.9.5

    D
    deepakc59699056
    Participant
    September 25, 2015

    Thank you the solution worked.

    Deepak

    S
    stuartg43508122
    Participant
    August 28, 2015

    thanks for this simple and easy to follow answer kimberley. It was driving me crazy and worked as soon as I switched the online storage facility

    E
    ellenk57430528
    Participant
    August 6, 2015

    Thanks! This helped me so much. (On a Mac)

    richil
    richil
    Inspiring
    May 15, 2015

    Same here, has anyone solved this issue? on a Mac OS 10.10.2, Acrobat Pro DC 2015.007.20033

      richil
      richilCorrect answer
      Inspiring
      May 15, 2015

      Found this solution:

      The default "Save As" dialog in Acrobat DC is different than the dialog that you've had in earlier releases of Acrobat, it also allows you to save to the cloud and previous locations you've saved files to. It is possible that when Acrobat tries to connect to "the cloud", it runs into problems. You may want to try to turn this feature off to see if that brings your save as dialog back: Open up Acrobat's preferences, then go to the "General" category and deselect "Show online storage when saving files":

      Preferences > Show online storage

        A
        alim90127209
        Participant
        May 15, 2015

        This fixed it for me! Thanks a million for sharing.

          A
          alim90127209
          Participant
          April 16, 2015

          I haven't been able to use Save As since moving to Acrobat DC either. I've tried unsuccessfully with multiple pdf's, created by a range of programs and users. I'm running Mac OS 10.10.2 and Acrobat Pro DC 2015.007.20033

          mariettes94631998
          mariettes94631998
          Participant
          March 16, 2016

          I found a solution to save it to the free cloud account that Acrobat offers.  Then form the cloud account you can save it to any file on your computer.  Bit of a round about way, but gives a solution for now until Acrobat gets their act together and solves this issue

          digitalcoffee7526170
          digitalcoffee7526170
          Inspiring
          April 15, 2015

          I have the same problem with the blank save as window.

          It happened when I was creating a new pdf from my scanner.

          I am using Win 7 Pro with Acrobat Pro DC version 2015.007.2033.

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