"Send as Email" box is blank

Question

Hey i'm running the newest version of the acrobat reader (2023.008.20533), and i've tried both 64bit as well as 32bit. But when i click the send as email in the top right. A blank box appears.
How do i fix this?

Michael35544520nf80 · Accepted Answer

I've noticed there was an update.Currently im on version 2023.008.20555 But the issue still persistsWindows server 2016/2019 upgraded to 2022Check HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Image File Execution Optionsfor "rdrcef.exe" or "acrocef.exe" keys, and try renaming those keys if they exist (to disable IFEO for the CEF processes).This is what i did and it fixed the issue

Amal. · Answer

Hi @Michael35544520nf80

Hope you are doing well and thanks for reaching out.

I have tried to reproduce the issue on my end and it is working as expected.

Would you mind sharing a small video recording of the steps and the issue occurring for more clarity?

What is the version of the OS you are using? please check for any missing/pending updates and try updating it and check.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and see if that helps.

~Amal

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