Rapacious Adobe subscription terms. Class action lawsuit?

Report · Jun 23, 2023

I've fallen in to the same trap as a great many people it seems. I tried acrobat for a trial period and it ticked over on to a subscription plan as I forgot to cancel it (I really don't use it at all and didn't find the software worth while), my fault in missing that, however I thought that I would be on a month to month plan and it was what was completely unclear to me at the time was that this is an annual plan that requires you to pay an early cancelation fee if you want to cancell within the year! At no point was I aware that I was commiting to a full year of this extortionate pricing. Yes, it's in the T&C that now reasonable person could possibly be expected to be able to read through just to use some pdf editing software, but I hear that so many people have fallen for the same thing and after mentioning to a friend, they told me that they've spoken to a lawyer who is eager to start a class action lawsuit. Is this something worth being involved in, has any one else managed to get Adobe to waive the fee for a product that they've not even used (and presumably Adobe can see this)?

Report · Jun 30, 2023

Hi @Chris306874413lm0

Sorry to hear about your unpleasant experience. To get this sorted, we'll guide you as best as possible.

Trial services always have terms & conditions, and all subscription comes with an annual commitment or monthly (depending on what you have signed up for).

Please speak to our customer care billing team over chat or phone regarding this. They will certainly look into this.

Click on this link and then click on the “Contact Us” icon available in the lower right corner of the page.

https://helpx.adobe.com/support.html

Thanks,

Akanchha

Report · Jun 12, 2024

Anyone reading this post, go to FTC complaint and file a complaint for deceptive practice by Adobe. I not only canceled my accounts but when I reinstated my Photo-only account. Adobe automatically tacked this crap back on.

https://consumer.ftc.gov/media/video-0054-how-file-complaint-federal-trade-commission

Report · Jun 12, 2024

Thank you very much for that link. I just filed a complaint. I hope it helps! 🙂

Report · Jan 25, 2024

I have fallen for the same trick after my father died I tried to convert a PDF of an old photo of my dad for his funeral memorial service. Obviously cancelling a free trial was the last thing on my mind. Now I'm stuck with a $100 cancellation fee on a software that I use so rarely it makes sense why Adobe has to extort it's customers just to keep the cash flow coming to it. It is a terrible that they are hitting their customers with. $20 a month for software that used to be free. They deserve a class-action suit and I would be glad to get involved.

Report · Oct 10, 2024

Join the class action lawsuit.

Report · Apr 18, 2024

Another problem is that even perpetual licenses that were purchased (for a hefty sum) by customers like me don't work. Check out my review on Trust Pilot, where Adobe has 1 star (rated like a scam)

: https://www.trustpilot.com/submitted/review?correlationid=10aceaa5-0442-4338-a35b-732a343f1fe0

Report · Jun 17, 2024

Another problem is that even perpetual licenses that were purchased (for a hefty sum) by customers like me don't work. Check out my review on Trust Pilot, where Adobe has 1 star (rated like a scam)

: https://www.trustpilot.com/submitted/review?correlationid=10aceaa5-0442-4338-a35b-732a343f1fe0

By @jennyr79727133

no comment: https://www.reddit.com/r/Scams/comments/s340rf/can_trustpilot_be_trusted/

ABAMBO | Hard- and Software Engineer | Photographer

Report · Jun 18, 2024

I wish I knew better and saved screenshots of my dialogie with customer support. I'm sure I can demand the transcript from them with a lawyer.

I just had my 3rd or 4th tussle with Adobe where charges I did not authorize showed up on my bank statements. I have noticed the same with other companies also over the last 6 months.

It seems they know they can get away with it more or less.

When trying to figure out how to get a refund, you end up in a loop where u cannot, literally in all my cases, cancel the unknown package of products they are charging for. Most of them don't even make sense! Many are charging twice for the same product, or another product that had a variation of the one program you originally thought u were trying out.

In my case, I had to contact Adobe and after being told I couldn't cancel, I started using words like "fraudulant" and "stop payment".

After over an hour or two of back and forth, almost like bartering for the least they will offer, I was able to get it canceled.

I'm still nervous to use any of their web products or applications.

Report · Jul 12, 2024

Now they are adding malwere to have pop ups until you pay.... eventhough you paid!

Report · Oct 10, 2024

Join the class action lawsuit. You’re not the only one. It happened to me too

Report · Dec 02, 2024

This is the 4th time I have tried to cancel, and each time it is cheaper to stay than the cancelation costs. I haven't use the software nor has my team for 4 months. I have spent almost $800 dollars on software that I did not use, but it would have been far more expensive to cancel. I hope there is a class action so we can recoup this hostle extorted money!