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Participant
June 2, 2022
질문

Recently updated from Acrobat Reader DC to Acrobat Pro 2020; can no longer preview PDFs in Outlook

  • June 2, 2022
  • 1 답변
  • 1382 조회

My work machine was recently updated from Acrobat Reader DC to Acrobat Pro 2020.  As a consequence of this, I am no longer able to preview PDF attachments... I get the "this file cannot be previewed because there is no previewer installed for it"

 

Some hopefully useful info:

 - I'm using 64-bit Outlook, and I'm using Adobe Acrobat Pro 2020 (version 2020.005.30334)

 - I also noticed in Outlook's Trust Center that I don't have a PDF previewer listed in the Attachment and Document Previewers list. (screenshot attached)

 

What's the fix to get my the PDF preview functionality back in Outlook?  Thanks!

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1 답변

Amal.
Community Manager
Community Manager
June 3, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

It seems to be some issue with Outlook. Please go through the help articles listed below that I have found on the MS support page and see if that works for you.

 

https://answers.microsoft.com/en-us/outlook_com/forum/all/this-file-cannot-be-previewed-because-there-is-no/f9bbdb7a-bf82-4397-ba22-ce02fe05312c

 

https://support.microsoft.com/en-us/office/outlook-pdf-preview-error-this-file-cannot-be-previewed-because-there-is-no-previewer-installed-for-it-b78bfe24-ba13-44bd-8289-1919ece7ded2

 

 

Regards

Amal