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V
Vicki238429813qxk
Participant
March 31, 2022
Question

reduce size of PDF

  • March 31, 2022
  • 1 reply
  • 1507 views

My Adobe won't reduce my PDFs. Not sure why. It use to shrink them but now it isn't. Any ideas on why it stopped. Thanks.

This topic has been closed for replies.

1 reply

Amal.
Amal.
Legend
March 31, 2022

Hi there

 

Hope you are doing well and sorry to hear that.

 

Would you mind sharing the version of the Adobe Acrobat DC you are using? Go to Help > About Acrobat and make sure you have the recent version 22.1.20085 installed. go to Help > check for updates and reboot the computer once. 

 

Is this an issue with the particular PDF file or with all the PDFs? Please try with a different PDF file and check.  Do you get any error messages when reducing the file size? If yes please share the screenshot of the same as well.

 

What is the workflow/steps you are doing? A small video recording of the same would be very helpful.

 

You may also try to reduce the file size online via the document cloud link https://acrobat.adobe.com/link/acrobat/compress-pdf/ and see if that helps.

 

Regards

Amal

 

 

 

V
Vicki238429813qxkAuthor
Participant
March 31, 2022

Also this is with all files not just one file. No error messages. It saves the file just like the original one but when I compare the two it is still the same size.

Amal.
Amal.
Legend
April 1, 2022

Hi there

 

We are sorry to hear that.

 

Have you tried compressing the PDF file via the Adobe document cloud link as shared earlier?

 

Please try to repair the installation of Adobe Acrobat from the help menu (Win only) and reboot the computer once.

 

Also, try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

 

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Note: Adobe Acrobat 2015 is an old and EOL application. For more info please check the help page https://helpx.adobe.com/acrobat/kb/end-of-support-acrobat-2015-reader-2015.html

 

Regards

Amal

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