Refund

[wesley_4622]

Hi please tell me step to step guide on refund, I have not downloaded pdf premium tried it out and unfortunately this program isn't for me. I tried unsubscribed unfortunately the billing still went though. How do request a refund 

[Dave Creamer of IDEAS]

You don't unsubscribe through Google Play Store, but through your Adobe account. Did you try that?

[kglad]

you can't get a refund until you cancel your subscription.  if the subscription was started via an app store, you must cancel via that app store.  if the subscription was started via adobe.com:  make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html



and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.



if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step.  (if you don't get a reply here from a badged employee within 24 hours, repost.)