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You don't unsubscribe through Google Play Store, but through your Adobe account. Did you try that?
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you can't get a refund until you cancel your subscription. if the subscription was started via an app store, you must cancel via that app store. if the subscription was started via adobe.com: make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
and for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html
p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.
if you're unable to follow the steps described, you'll need to await help from an adobe employee for the next step. (if you don't get a reply here from a badged employee within 24 hours, repost.)
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