Rendering Issue with Aptos Narrow Font in Adobe Acrobat and Illustrator

[Andre_S]

Hi,

Our company recently adopted the Aptos Narrow font as the official font for all documentation. However, we've encountered an issue where the font renders incorrectly in PDF format using Adobe Acrobat at certain zoom levels. Interestingly, Google Chrome and Microsoft Edge renders the font correctly at any zoom level.

Additionally, I have observed the same rendering issue in Adobe Illustrator while designing. Once the text is converted to outlines, the problem is resolved. Printing appears unaffected, so the issue seems to be limited to onscreen rendering in Adobe applications.

Given the importance of maintaining a professional appearance, this rendering issue negatively impacts the visual quality of our corporate documentation shared in PDF.

Could you please advise when Adobe plans to address this issue?

Thank you for your attention to this matter.

Best regards,
Andre

[Kevin Stohlmeyer]

@Andre_S Aptos is the default Microsoft font that comes with the latest updates to Office.

I'm moving your post to the Acrobat forum for better support.

[Andre_S]

Thank you @Kevin Stohlmeyer 

[Kevin36803962j521]

Bump on this topic. Has this matter been resolved? I also have the same issue as OP where letters "e" and "c" look horrible at certain zoom levels in Acrobat. 

Considering this is a paid subscription product, I expect Adobe to resolve this.

[Andre_S]

Hi

No, I am still struggling to get proper support from Adobe. After numerous communications about this not being a client side configuration issue, Adobe constantly want to have a first line support person (twice) remote and play around with local Acrobat configurations, the last person corrupting my Adobe installation by deleting registry entries.

[CreativeLeaDesign]

I am having the same issues. We have spent a month updating client's Certification Forms. Embarrassingly all the PDFS with Aptos letters have uneven hights, it's OK on print, but all the digital forms sent to their new clients look terrible!!!
I gues the font was not tested for Acrobat.

[David2185620155gc]

I have found the same problem (uneven font size) when viewing Aptos fonts across different platforms. I checked that the font was embedded correctly - but issue continued. I changed font ... and the issue was resolved.

[douglas_2124]

I have had the same experience.  I went into the setup on all Microsoft applications and changed the default font to Arial rather than Aptos and the problem disappeared!  Amazing that the issue has persisted for such a long time.

[Dave Creamer of IDEAS]

The Aptos font with Office 365 is a cloud service. Has anyone tried installing the font locally? 

https://www.microsoft.com/en-us/download/details.aspx?id=106087

[Andre_S]

Yes, we have. It does not matter. Adobe's rendering engine is problematic. It's the same accross all Adobe apps. Google Chrome and Microsoft Edge renders the font 100% in PDF. I have attempted to get support from Adobe, but after wasting time on two first level support looking for a clientside config error, they just stopped responding by ignoring my call and closing it.

[Meenakshi Negi]

Hi Andre_S ,

Thank you for reaching out.

As per your original post, the issue occurs with the Aptos Narrow font. Please confirm if this is the only font that has a problem. Could you please elaborate more on the issue? Also, please share your current application version and a sample PDF so we can check. Have you been able to check if you experienced the same behavior when opening a PDF using the Acrobat browser extension?

We will get this checked.

Thanks,

Meenakshi

[Andre_S]

Hi @Meenakshi Negi 

I know this happens with the Aptos family. I have not gone and check for any other fonts as I have no need to do that. I think my initial post was quite clear on the issue. This is NOT a client version issue. I have tested on various versions already, had Adobe first line support break my installation as well. Browsers render fine, only Acrobat Readers and Illustrator's design view renders as noted above.

[Rob_Wilkey5118]

Bumping with a very strong need for you guys to fix this ridiculous issue. It is completely absurd that this still hasn't been resolved. Please for everyone's sake work with Microsoft or whatever you need to do to resolve this. How many people use Word with the default font? How many of those people export PDFs? How many of the PDFs look excruciatingly ugly and unprofessional due to this perpetual issue? The answer is A LOT to all of the above. It's a complete embarrassment to both of your MASSIVE corportations that you've collectively pushed out a product with these kinds of issues and STILL haven't fixed it. Embarrassing. Do better.

[jcsnyder4]

I just checked all of my tests that I ran last month and it looks to be resolved at this time!

[Andre_S]

Hi @jcsnyder4 

This is definitely not resolved. I am running the latest version of Adobe Acrobat 64-bit (v25.001.20474) and the issue persists.

See "e" and "g":

[default31625087w4lulj]

Bumping this - I still have this issue. We use the default Aptos for client-facing documents and Adobe Acrobat renders it atrociously. For me, it looks awful at 100%. I'm dying inside thinking my clients are seeing this. Please help, Adobe!

[macclenney]

Still having this issue. Anyone found any workarounds?

[Andre_S]

Unfortunately Adobe is silent on this.

[Rob_Wilkey5118]

And will be as long as they feel like it. They long ago abandoned building good products to chase predatory profits and the spectre of infinite growth. I have given up on them ever producing or supporting good products ever again. There are free alternatives.