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Request e-signatures doesn't work

Community Beginner ,
Apr 07, 2022 Apr 07, 2022

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"An error has occurred. Please try again."

"Access token provided is invalid or has expired."

 

I have reinstalled, rebooted, even unsubscribed and resubscribed... to no avail.

 

I have had to subscribe to DocuSign to get things done.

 

Please Adobe, it shouldn't be this difficult!

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Security digital signatures and esignatures

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correct answers 2 Correct answers

Community Beginner , Apr 23, 2022 Apr 23, 2022

Here's part of an email I received from Adobe Customer Services:

"We understand that you are not able to use our Send for Signature service and it will require us to manually archive the account and provision the change."

This has now happened, and it looks like it has fixed the problem.

Useful for anyone else experiencing this issue!

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Community Beginner , Feb 03, 2023 Feb 03, 2023

Enable tls 1.2 in internet explorer. Adobe has been no help 

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New Here ,
Oct 28, 2024 Oct 28, 2024

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Seems like this is a common problem. Its the only reason I bought Adobe and I cant use the feature to email to others to sign a document. 

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Adobe Employee ,
Nov 01, 2024 Nov 01, 2024

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Hi @daniel_8591,

 

Hope you are doing well. Thank you for reporting this.

 

Would you mind letting us know if you are on the latest version of the application (24.004.202xx).

You can check for updates by going to Menu-> Help-> Check for Updates.

 

If yes, and you still experience issues, you might want to try this. Go to Start Menu-> Registry Editor-> go to location:

1. HKLM\SOFTWARE\WOW6432Node\Policies\Adobe\(product name)\

    Add DWord bShowSignMenu and change value to 1.

 

If you are on a work system, you might want to share this article with your org's IT team to check if Request Signature feature has been set up properly on your account: Getting Started — Acrobat Desktop Digital Signature Guide (https://adobe.ly/3YQmKHC).

 

If none of this work, please share Network Logs with us to troubleshoot further. Steps found here: Capture Adobe Campaign SOAP traffic with Fiddler.

 

Look forward to hearing from you.

 

-Souvik

Community & Social Consultant | Document Cloud | Adobe

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