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November 23, 2025
Question

Request for Refund, Subscription Cancellation, and Account Deletion

  • November 23, 2025
  • 1 reply
  • 375 views

Hi Adobe Support Team,

I am writing regarding a recent subscription charge on my account. I signed up for the Adobe free trial to test the service, but I did not end up using the product. I only attempted to fill out one form briefly, but I did not continue because I realized it wasn’t what I needed.

Unfortunately, I forgot to cancel the trial before it ended, and my plan renewed automatically. Since I have not used the subscription and the charge was accidental, I kindly request a full refund and cancellation of the plan. I am also unable to cancel the subscription through my account, so I would appreciate your help completing the cancellation from your end.

Thank you for your understanding and assistance. Please let me know if you need any additional details.

1 reply

Kanikas
Legend
November 24, 2025

Hi prabhleen_8833,

 

We hear you! 

I would suggest you to kindly get in touch with our support team for help. Please use this link to contact support:https://adobe.ly/489hy4N;

 

Hope this helps!

 

Thanks 
^KS

November 29, 2025

Hi,

Thank you for the link, but unfortunately the support team has not been helpful. I am still being charged for plans I did not use, and I need assistance to cancel the plans and receive a refund.

Can you please escalate this issue or guide me to someone who can actually resolve it?
I appreciate your help and hope this can be sorted soon.

 

gupta shivangi
Legend
December 1, 2025

We understand your point, however this is a public where we can not handle/share account-specific details. Did you receive any email from the support team when you contacted them? You can respond to it or initiate a new conversation following this link: https://adobe.ly/3Ma13yf

 

I hope it helps. 

^Shivangi