Request signature is not working URGENT

Question

Hi, I have many contracts to send, and after filling out my documents, I can't send the requested signature. It's been almost 4 days with the same problem. I tried everything, I just updated everything, and the same problem, it only say "Uploading"

AkanchhaS8194121 · Answer

Hi @Monaco Media Enterprises

Sorry to hear about the trouble caused.

Looking at the screenshot, you are using the Acrobat Pro desktop application to send the document form signature. A couple of questions to identify the root cause of the issue:

1- Is this an issue while sharing any specific file for signature?

2- This is an Acrobat desktop app. Please try sending the file from acrobat web as well and see if you get the same issue: https://acrobat.adobe.com/link/tools/?group=group-sign

Here's a similar discussion with a couple of suggestions, which has helped the other users. please try them and let us know if it makes any progress at your end https://community.adobe.com/t5/acrobat-discussions/quot-request-signatures-quot-locks-up-on-quot-uploading-to-adobe-sign-quot-screen-this-has-been-a/td-p/12570117/page/2#M409756

Thanks,

Akanchha

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