Request signature is not working URGENT

[Monaco Media Enterprises]

Hi, I have many contracts to send, and after filling out my documents, I can't send the requested signature. It's been almost 4 days with the same problem. I tried everything, I just updated everything, and the same problem, it only say "Uploading" 

[AkanchhaS]

Hi @Monaco Media Enterprises 

Sorry to hear about the trouble caused.

Looking at the screenshot, you are using the Acrobat Pro desktop application to send the document form signature. A couple of questions to identify the root cause of the issue: 

1- Is this an issue while sharing any specific file for signature?

2- This is an Acrobat desktop app. Please try sending the file from acrobat web as well and see if you get the same issue: https://acrobat.adobe.com/link/tools/?group=group-sign 

Here's a similar discussion with a couple of suggestions, which has helped the other users. please try them and let us know if it makes any progress at your end https://community.adobe.com/t5/acrobat-discussions/quot-request-signatures-quot-locks-up-on-quot-upl... 

Thanks,

Akanchha

[Monaco Media Enterprises]

Hi! For any document that I try to request a signature, it doesn't work. 

I tried from the web, phone and desktop, and nothing happened 

[Monaco Media Enterprises]

and when I try to create a web form I just get this title: Request e-signature services aren't available at this time

[AkanchhaS]

Hi @Monaco Media Enterprises 

Sorry for not being able to respond on time. 

Are you still experiencing the same issue, or has it been working fine? If you continue to share this, please let us know if you have changed or updated the email address or the email on the Adobe account.

Thanks,

Akanchha