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'Save file' icon missing from toolbar in Acrobat DC on Windows 7 SP1

Community Beginner ,
Jul 24, 2015 Jul 24, 2015

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Hello,

I use Adobe Acrobat DC on my desktop PC, which is running Windows 7 Service Pack 1 (32-bit).

Recently I noticed that the 'Save file' floppy disk icon, which used to be located to the left of the printer icon on the toolbar, has disappeared. There is a blank space where it used to be, and when I hover on it, I do get the label that reads, 'Save file (Ctrl + S)'.

Acrobat DC is also installed on my other computer, a Windows 8.1 laptop, and when I run the program there, the icon does show.

Please find two screenshots attached.

SG001.jpgSG002.jpg

I am coming here for help after I tried to uninstall and then reinstall Acrobat, but to no avail.

Hope someone can help me.

Thanks in advance!

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correct answers 1 Correct answer

LEGEND , Sep 04, 2016 Sep 04, 2016

Start by opening a Windows Explorer file window, and at the top type %USERPROFILE% including both % signs.

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Community Expert ,
Jul 24, 2015 Jul 24, 2015

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Alt + F8

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Community Beginner ,
Jul 24, 2015 Jul 24, 2015

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Thanks, but I already tried this prior to posting. It doesn't work, the icon's still missing.

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Community Beginner ,
Sep 09, 2015 Sep 09, 2015

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Same problem, Win 7 Pro SP1 i7 16GB RAM.

I can't see the SAVE icon but it's there also working... If you go mouse over it appears the Save label and it works. Also if I go to the customization tool the save icon is missing in the menu where to choose. I Attach two prinscreen to clarify.

Snap1.jpgTop Bar.png

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New Here ,
Oct 27, 2015 Oct 27, 2015

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Same problem...Windows 10 64bit. 

I will follow thread.  Looking for a solution.

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Community Beginner ,
Nov 01, 2015 Nov 01, 2015

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Problem maybe found in Java...

Removed and reinstalled now SAVE icon is back on its place!

I'm not sure but to try is worth than nothing...

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Guest
Nov 25, 2015 Nov 25, 2015

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I experienced the same symptoms, and resolved it by deleting (and allowing to regenerate) the Acrobat Reader DC icon cache file in my user profile.

I navigated to the directory: "%userprofile%\AppData\Local\Adobe\Acrobat\2015" and deleted the file "IconCacheRdr.dat". I re-launched Reader and the icon was there.

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Explorer ,
Feb 10, 2016 Feb 10, 2016

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Thank you colinc41755164!  Deleting this file fixed the missing Save button for me as well!  ( %userprofile%\AppData\Local\Adobe\Acrobat\2015 and delete "IconCacheRdr.dat")

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New Here ,
Jan 26, 2020 Jan 26, 2020

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I also thank you colinc41755164!

Your direction works well for me.
Adobe Acrobat Standard 2017, Windows 10 Pro 1903 (64bit)

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New Here ,
Jun 03, 2020 Jun 03, 2020

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Super! Fixed W10 64 bit. Thanks

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New Here ,
Sep 19, 2022 Sep 19, 2022

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Thank you!

My folder was different, it was %userprofile%\AppData\Local\Adobe\Acrobat\DC, but after deleting IconCacheAcro65536.dat and restarting the Reader DC the icon is back!
Well done!

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New Here ,
Feb 25, 2023 Feb 25, 2023

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LATEST

Thank you so much!

I deleted all the IconCache...dat files and restarted Acrobat. Worked like a champ!

Windows 10 Pro

%userprofile%\AppData\Local\Adobe\Acrobat\2017

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New Here ,
Nov 30, 2015 Nov 30, 2015

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I tried the same thing for the full version of Acrobat DC but I deleted and allowed to regenerate,  "%userprofile%\AppData\Local\Adobe\Acrobat\2015" and deleted the file "IconCacheAcro.dat" and my Save icon, which has been gone for months, returned this morning.

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New Here ,
Sep 03, 2016 Sep 03, 2016

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How do I find the user profile, or get to that directory?

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LEGEND ,
Sep 04, 2016 Sep 04, 2016

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Start by opening a Windows Explorer file window, and at the top type %USERPROFILE% including both % signs.

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