'Save file' icon missing from toolbar in Acrobat DC on Windows 7 SP1

[summer88]

Hello,

I use Adobe Acrobat DC on my desktop PC, which is running Windows 7 Service Pack 1 (32-bit).

Recently I noticed that the 'Save file' floppy disk icon, which used to be located to the left of the printer icon on the toolbar, has disappeared. There is a blank space where it used to be, and when I hover on it, I do get the label that reads, 'Save file (Ctrl + S)'.

Acrobat DC is also installed on my other computer, a Windows 8.1 laptop, and when I run the program there, the icon does show.

Please find two screenshots attached.

I am coming here for help after I tried to uninstall and then reinstall Acrobat, but to no avail.

Hope someone can help me.

Thanks in advance!

[Bernd Alheit]

Alt + F8

[summer88]

Thanks, but I already tried this prior to posting. It doesn't work, the icon's still missing.

[Federico Cacciani]

Same problem, Win 7 Pro SP1 i7 16GB RAM.

I can't see the SAVE icon but it's there also working... If you go mouse over it appears the Save label and it works. Also if I go to the customization tool the save icon is missing in the menu where to choose. I Attach two prinscreen to clarify.

[RichHarrisLaw]

Same problem...Windows 10 64bit. 

I will follow thread.  Looking for a solution.

[Federico Cacciani]

Problem maybe found in Java...

Removed and reinstalled now SAVE icon is back on its place!

I'm not sure but to try is worth than nothing...

[Invitado]

I experienced the same symptoms, and resolved it by deleting (and allowing to regenerate) the Acrobat Reader DC icon cache file in my user profile.

I navigated to the directory: "%userprofile%\AppData\Local\Adobe\Acrobat\2015" and deleted the file "IconCacheRdr.dat". I re-launched Reader and the icon was there.

[Christine_W]

Thank you colinc41755164!  Deleting this file fixed the missing Save button for me as well!  ( %userprofile%\AppData\Local\Adobe\Acrobat\2015 and delete "IconCacheRdr.dat")

[permanent magnet]

I also thank you colinc41755164!

Your direction works well for me.
Adobe Acrobat Standard 2017, Windows 10 Pro 1903 (64bit)

[danthe99]

Super! Fixed W10 64 bit. Thanks

[Ubiratan2004]

Thank you!

My folder was different, it was %userprofile%\AppData\Local\Adobe\Acrobat\DC, but after deleting IconCacheAcro65536.dat and restarting the Reader DC the icon is back!
Well done!

[Brian28595135bjrx]

Thank you so much!

I deleted all the IconCache...dat files and restarted Acrobat. Worked like a champ!

Windows 10 Pro

%userprofile%\AppData\Local\Adobe\Acrobat\2017

[UBFGUY]

I tried the same thing for the full version of Acrobat DC but I deleted and allowed to regenerate,  "%userprofile%\AppData\Local\Adobe\Acrobat\2015" and deleted the file "IconCacheAcro.dat" and my Save icon, which has been gone for months, returned this morning.

[pakchangkeun]

How do I find the user profile, or get to that directory?

[Test Screen Name · Accepted solution]

Start by opening a Windows Explorer file window, and at the top type %USERPROFILE% including both % signs.