'Save file' icon missing from toolbar in Acrobat DC on Windows 7 SP1

Forum|Forum|10 years ago
July 24, 2015
5 replies
21655 views

Hello,

I use Adobe Acrobat DC on my desktop PC, which is running Windows 7 Service Pack 1 (32-bit).

Recently I noticed that the 'Save file' floppy disk icon, which used to be located to the left of the printer icon on the toolbar, has disappeared. There is a blank space where it used to be, and when I hover on it, I do get the label that reads, 'Save file (Ctrl + S)'.

Acrobat DC is also installed on my other computer, a Windows 8.1 laptop, and when I run the program there, the icon does show.

Please find two screenshots attached.

I am coming here for help after I tried to uninstall and then reinstall Acrobat, but to no avail.

Hope someone can help me.

Thanks in advance!

This topic has been closed for replies.

Correct answer Test Screen Name

Start by opening a Windows Explorer file window, and at the top type %USERPROFILE% including both % signs.

P

pakchangkeun

Participant

How do I find the user profile, or get to that directory?

T

Test Screen NameCorrect answer

Legend

Start by opening a Windows Explorer file window, and at the top type %USERPROFILE% including both % signs.

UBFGUY

Participant

I tried the same thing for the full version of Acrobat DC but I deleted and allowed to regenerate, "%userprofile%\AppData\Local\Adobe\Acrobat\2015" and deleted the file "IconCacheAcro.dat" and my Save icon, which has been gone for months, returned this morning.

A

Anonymous

I experienced the same symptoms, and resolved it by deleting (and allowing to regenerate) the Acrobat Reader DC icon cache file in my user profile.

I navigated to the directory: "%userprofile%\AppData\Local\Adobe\Acrobat\2015" and deleted the file "IconCacheRdr.dat". I re-launched Reader and the icon was there.

C

Christine_W

Inspiring

Thank you colinc41755164! Deleting this file fixed the missing Save button for me as well! ( %userprofile%\AppData\Local\Adobe\Acrobat\2015 and delete "IconCacheRdr.dat")

Federico Cacciani

Known Participant

Same problem, Win 7 Pro SP1 i7 16GB RAM.

I can't see the SAVE icon but it's there also working... If you go mouse over it appears the Save label and it works. Also if I go to the customization tool the save icon is missing in the menu where to choose. I Attach two prinscreen to clarify.