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Hello,
I use Adobe Acrobat DC on my desktop PC, which is running Windows 7 Service Pack 1 (32-bit).
Recently I noticed that the 'Save file' floppy disk icon, which used to be located to the left of the printer icon on the toolbar, has disappeared. There is a blank space where it used to be, and when I hover on it, I do get the label that reads, 'Save file (Ctrl + S)'.
Acrobat DC is also installed on my other computer, a Windows 8.1 laptop, and when I run the program there, the icon does show.
Please find two screenshots attached.
I am coming here for help after I tried to uninstall and then reinstall Acrobat, but to no avail.
Hope someone can help me.
Thanks in advance!
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Start by opening a Windows Explorer file window, and at the top type %USERPROFILE% including both % signs.
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Alt + F8
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Thanks, but I already tried this prior to posting. It doesn't work, the icon's still missing.
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Same problem, Win 7 Pro SP1 i7 16GB RAM.
I can't see the SAVE icon but it's there also working... If you go mouse over it appears the Save label and it works. Also if I go to the customization tool the save icon is missing in the menu where to choose. I Attach two prinscreen to clarify.
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Same problem...Windows 10 64bit.
I will follow thread. Looking for a solution.
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Problem maybe found in Java...
Removed and reinstalled now SAVE icon is back on its place!
I'm not sure but to try is worth than nothing...
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I experienced the same symptoms, and resolved it by deleting (and allowing to regenerate) the Acrobat Reader DC icon cache file in my user profile.
I navigated to the directory: "%userprofile%\AppData\Local\Adobe\Acrobat\2015" and deleted the file "IconCacheRdr.dat". I re-launched Reader and the icon was there.
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Thank you colinc41755164! Deleting this file fixed the missing Save button for me as well! ( %userprofile%\AppData\Local\Adobe\Acrobat\2015 and delete "IconCacheRdr.dat")
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I also thank you colinc41755164!
Your direction works well for me.
Adobe Acrobat Standard 2017, Windows 10 Pro 1903 (64bit)
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Thank you!
My folder was different, it was %userprofile%\AppData\Local\Adobe\Acrobat\DC, but after deleting IconCacheAcro65536.dat and restarting the Reader DC the icon is back!
Well done!
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Thank you so much!
I deleted all the IconCache...dat files and restarted Acrobat. Worked like a champ!
Windows 10 Pro
%userprofile%\AppData\Local\Adobe\Acrobat\2017
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I tried the same thing for the full version of Acrobat DC but I deleted and allowed to regenerate, "%userprofile%\AppData\Local\Adobe\Acrobat\2015" and deleted the file "IconCacheAcro.dat" and my Save icon, which has been gone for months, returned this morning.
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How do I find the user profile, or get to that directory?
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Start by opening a Windows Explorer file window, and at the top type %USERPROFILE% including both % signs.