SCROLLBAR DISAPPEARED

[Grafici]

Hi, after automatic update 2023.006.20320 SCROLLBAR DISSAPEARED.

Is possible fix it?

Thank you

[Amal.]

Hi @Grafici 

Hope you are doing well, and thanks for reaching out.

As described, the scrollbar disappeared after the update, Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again.

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

Let us know how it goes.

Regards

Amal

[ColinD77]

Amal-- I had the same exact thing happen (on Mac).  A user complained to me asking where the scrollbar went.  It was still there on my version, which was 2023.006.20284. I uninstalled, reinstalled and it pulled this new .20320 version and the scrollbar is gone.  It only shows up when actually scrolling.  This is very difficult to use like this.  I don't think this is a setting that needs to be reset, but rather that the developers at Adobe changed this setting.  Please check with your developers and see if there's a way to revert back to having the scrollbar visible at all times.

Colin.

[Amal.]

Hi @ColinD77 

Following the latest macOS guidelines, we have completely overhauled the Acrobat scrolling framework for Mac as part of our September '23 release. This fundamental transition from NSView to NSScrollView significantly impacts the behaviour of the Mac user interface. It introduces a modern scrolling experience that is responsive during active use and eliminates the need for excessive space.
For more info. please check the help article https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/...

~Amal
[Edited response]

[ColinD77]

Thank you!  This is really slowing down the way our users are working.

[Bryan32446325gzk8]

I agree, why not leave scroll bars as an option for the user rather then just eliminating them altogether.

[Heather32575324vv03]

This is such a bad idea that I shall be actively seeking an alternative software

[Eric32400787h8m2]

Hello, I am running Macbook Pro OS 13

Architecture: x86_64
Processor: Intel
Build: 23.6.20320.0
AGM: 7.1.1
CoolType: 8.3.1
JP2K: 4.0.0.52671
Scroll bar on the right side is not available and I would like to have this fixed, other apps on this Mac have the scroll bar

[Amal.]

Hi there

Hope you are doing well.

Our engineering team is already aware of the problem and actively working on a solution.

We value your patience and understanding as we strive to make our product better for all users.

Rest assured that the fix will be included in the upcoming updates, so you can look forward to a smoother experience soon.

~Amal

[Heather32575324vv03]

But your previous reply implies this was a deliberate change to introduce “a modern scrolling experience” - so which is it? The lack of a scrollbar is a deal-breaker for me.

[kennethb19266322]

I'm writing this on December 4, 2023.

I'm using Acrobat Reader v. 2023.006.20380 on a MacBook Pro IOS 1.6.3 (Monterey).

There are no available updates on Acrobat Reader, and I still don't have a scroll bar, which makes using this application for reading PDFs almost impossible. The scrollbar actually appears for a second when I use the arrow keys to scroll up or down, but it is almost impossible to grab that scroll bar before it disappears.  I sit in official civic meetings trying to follow official documents and am driven crazy by the lack of that commonplace former tool on Reader.  Can you tell me when in the next decade you will give us that tool so that we can resume our ordinary work lives???

Thanks.

[Amal.]

Hi there

This is a known issue and our engineering team is working on it.

The fix will be available in the future updates.

Thanks for your time and patience,

~Amal

[Planet Plan Sets]

Has this "KNOWN ISSUE" been addressed? If so, how do I fix this big problem?

 still do not have a scroll bar on my version of Adobe Acrobat Pro Continous Release | Version 2023.008.20533 with MacOS Monterey Version 12.7.3

[absethi · Accepted solution]

Hi All,

The issue has been addressed and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

Thanks,
Abhinav Sethi

[J. M. S.]

The fix doesn't work for single page view.

[Planet Plan Sets]

Well, that seemed unneccesarily complex to fix.

[Bryan32446325gzk8]

The still don’t seem to be back like every other program in the world. They’re only there when zoomed in on a page. They’re not there for the entire multi-page document.

[Eric32400787h8m2]

Mac Laptop OS 13.0


I am still not seeing Horizontal and Vertical scrollbars in either the new or classic interface.

Has anyone been able to have this fixed?

Thank you


Eric Beal

[P.I Removed by moderator]

[LauraFig]

That seemed to work for a while, and now doesn't. I double checked the settings and haven't done any OS or Creative Suite updates between it working and suddenly not working. Thoughts?

[beverly_1444]

This fix still does not work. Are they still working on this?