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Grafici7177651
Participating Frequently
September 15, 2023
Answered

SCROLLBAR DISAPPEARED

  • September 15, 2023
  • 4 replies
  • 4949 views

Hi, after automatic update 2023.006.20320 SCROLLBAR DISSAPEARED.

Is possible fix it?

Thank you

This topic has been closed for replies.
Correct answer absethi17096557

Hi All,

The issue has been addressed and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

Thanks,
Abhinav Sethi

4 replies

absethi17096557Correct answer
Adobe Employee
February 28, 2024

Hi All,

The issue has been addressed and now we have a preference to enable the scroll bar in Mac.
Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

Thanks,
Abhinav Sethi

Inspiring
February 28, 2024

The fix doesn't work for single page view.

New Participant
September 20, 2023

Hello, I am running Macbook Pro OS 13

Architecture: x86_64
Processor: Intel
Build: 23.6.20320.0
AGM: 7.1.1
CoolType: 8.3.1
JP2K: 4.0.0.52671
Scroll bar on the right side is not available and I would like to have this fixed, other apps on this Mac have the scroll bar

Amal.
Community Manager
Community Manager
September 20, 2023

Hi there

 

Hope you are doing well.

 

Our engineering team is already aware of the problem and actively working on a solution.

 

We value your patience and understanding as we strive to make our product better for all users.

 

Rest assured that the fix will be included in the upcoming updates, so you can look forward to a smoother experience soon.

 

~Amal

New Participant
September 27, 2023

But your previous reply implies this was a deliberate change to introduce “a modern scrolling experience” - so which is it? The lack of a scrollbar is a deal-breaker for me.

New Participant
September 18, 2023

Amal-- I had the same exact thing happen (on Mac).  A user complained to me asking where the scrollbar went.  It was still there on my version, which was 2023.006.20284. I uninstalled, reinstalled and it pulled this new .20320 version and the scrollbar is gone.  It only shows up when actually scrolling.  This is very difficult to use like this.  I don't think this is a setting that needs to be reset, but rather that the developers at Adobe changed this setting.  Please check with your developers and see if there's a way to revert back to having the scrollbar visible at all times.

 

Colin.

Amal.
Community Manager
Community Manager
September 19, 2023

Hi @ColinD77 

 

 

Following the latest macOS guidelines, we have completely overhauled the Acrobat scrolling framework for Mac as part of our September '23 release. This fundamental transition from NSView to NSScrollView significantly impacts the behaviour of the Mac user interface. It introduces a modern scrolling experience that is responsive during active use and eliminates the need for excessive space.
For more info. please check the help article https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/14096153

 

~Amal
[Edited response]

New Participant
September 19, 2023

Thank you!  This is really slowing down the way our users are working.

Amal.
Community Manager
Community Manager
September 15, 2023

Hi @Grafici7177651 

 

Hope you are doing well, and thanks for reaching out.

 

As described, the scrollbar disappeared after the update, Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again.

 

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Let us know how it goes.

 

Regards

Amal