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Grafici7177651
Grafici7177651
Participating Frequently
September 15, 2023
Answered

SCROLLBAR DISAPPEARED

  • September 15, 2023
  • 4 replies
  • 4949 views

Hi, after automatic update 2023.006.20320 SCROLLBAR DISSAPEARED.

Is possible fix it?

Thank you

    This topic has been closed for replies.
    Correct answer absethi17096557

    Hi All,

    The issue has been addressed and now we have a preference to enable the scroll bar in Mac.
    Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

    Thanks,
    Abhinav Sethi

    4 replies

    A
    Adobe Employee
    absethi17096557Correct answer
    Adobe Employee
    February 28, 2024

    Hi All,

    The issue has been addressed and now we have a preference to enable the scroll bar in Mac.
    Please find details for the fix here:- https://helpx.adobe.com/acrobat/using/scroll-framework-upgrade-macos.html

    Thanks,
    Abhinav Sethi

    J
    J. M. S.
    Inspiring
    February 28, 2024

    The fix doesn't work for single page view.

    E
    Eric32400787h8m2
    New Participant
    September 20, 2023

    Hello, I am running Macbook Pro OS 13

    Architecture: x86_64
    Processor: Intel
    Build: 23.6.20320.0
    AGM: 7.1.1
    CoolType: 8.3.1
    JP2K: 4.0.0.52671
    Scroll bar on the right side is not available and I would like to have this fixed, other apps on this Mac have the scroll bar

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    September 20, 2023

    Hi there

     

    Hope you are doing well.

     

    Our engineering team is already aware of the problem and actively working on a solution.

     

    We value your patience and understanding as we strive to make our product better for all users.

     

    Rest assured that the fix will be included in the upcoming updates, so you can look forward to a smoother experience soon.

     

    ~Amal

    H
    Heather32575324vv03
    New Participant
    September 27, 2023

    But your previous reply implies this was a deliberate change to introduce “a modern scrolling experience” - so which is it? The lack of a scrollbar is a deal-breaker for me.

    C
    ColinD77
    New Participant
    September 18, 2023

    Amal-- I had the same exact thing happen (on Mac).  A user complained to me asking where the scrollbar went.  It was still there on my version, which was 2023.006.20284. I uninstalled, reinstalled and it pulled this new .20320 version and the scrollbar is gone.  It only shows up when actually scrolling.  This is very difficult to use like this.  I don't think this is a setting that needs to be reset, but rather that the developers at Adobe changed this setting.  Please check with your developers and see if there's a way to revert back to having the scrollbar visible at all times.

     

    Colin.

      Amal.
      Community Manager
      Amal.Community Manager
      Community Manager
      September 19, 2023

      Hi @ColinD77 

       

       

      Following the latest macOS guidelines, we have completely overhauled the Acrobat scrolling framework for Mac as part of our September '23 release. This fundamental transition from NSView to NSScrollView significantly impacts the behaviour of the Mac user interface. It introduces a modern scrolling experience that is responsive during active use and eliminates the need for excessive space.
      For more info. please check the help article https://community.adobe.com/t5/acrobat-discussions/acrobat-scroll-framework-upgrades-for-macos/td-p/14096153

       

      ~Amal
      [Edited response]

      C
      ColinD77
      New Participant
      September 19, 2023

      Thank you!  This is really slowing down the way our users are working.

        Amal.
        Community Manager
        Amal.Community Manager
        Community Manager
        September 15, 2023

        Hi @Grafici7177651 

         

        Hope you are doing well, and thanks for reaching out.

         

        As described, the scrollbar disappeared after the update, Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check. If the file is stored on a shared network/drive, please download it to your computer locally and then try again.

         

        Also, try to repair the installation from the help menu (Win Only) and see if that works.

        Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

        You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

         

        Let us know how it goes.

         

        Regards

        Amal

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