Scrolling the page with the mouse wheel is too fast when use Adobe Acrobat on Mac OS

Hi there

What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

Also try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

~Amal

The excessive scrolling occurs whether Enable Scrolling is selected or not. What I described in my post above is with scrolling enabled. If I disable scrolling and then use the scroll wheel, Acrobat Reader moves several pages higher or lower in the document. This is actually worse than the other behavior. I can scroll the document more smoothly by grabbing the scroll bar with the mouse, but this is also awkard because Reader won't display the scroll bar until I move the scroll wheel (quite annoying on its own), so by then I've already moved two or more pages. It's just an odd implementation of a basic feature.  Again, no issues with any other applications.

Hi，Amal

My Adobe Acrobat and Reader has been update to lasted version, I don't know how to check the version number of Mac Acrobat, But I have already clicked on the check for updates button in the software, and the software shows that it is the latest version.

This is not a problem with a single PDF file, it is a problem with Acrobat software. As long as you use the mouse wheel in the Mac version of Acrobat, the page scrolling speed is particularly fast, which is in stark contrast to Acrobat's Windows 11 version. In Acrobat on Windows 11, even if I quickly scroll the mouse, the scrolling speed of PDF pages is relatively slow, with small segments scrolling down, instead of scrolling down multiple pages with just one scroll in Mac version Acrobat. The former allows me to not pay careful attention to the scrolling speed of the scroll wheel, which is suitable for reading, but the latter always makes me nervous and often leads to not knowing the page number due to flipping too fast. I have also asked several people around me and online about this issue, and they have also encountered the same problem and cannot solve it. Currently, our alternative solution is to use the Macbook touchpad or purchase a separate Apple Magic Trackpad for Mac mini. When using the Trackpad, the above problem will not occur, and the experience is basically the same as on Windows 11. However, as is well known, the accuracy of touchpads in certain precise operations is still not as good as that of mouse, so some of my friends have given up using Acrobat on Mac OS.

Comparing the speed of scrolling pages with the mouse in Acrobat on MacOS Ventura and Windows 11 is an easy task. You just need to find a multi page PDF file and a regular mouse with a scroll wheel (instead of Apple's magic mouse), adjust the PDF zoom ratio to 100% or higher, and then scroll to see the obvious difference. PS, my mouse settings on MacOS Ventura and Windows 11 are all set to default, and Enable scrolling has been turned on in the Acrobat View tab. I tried to modify the MacOS settings and the mouse scrolling speed in the logi option+ (My mouse is Logitech Master3), but there was no improvement to the above issue. In addition, I also asked friends who had the same problem, and the answers I received were that they had also given up on solving the problem after trying different mouse in multiple times.

I still enjoy using Acrobat to read PDFs, so I don't want to give up my software usage habits just because I switch from Windows 11 to Mac OS. I hope you can double check and compare the above issues. If there is indeed a mouse support issue with the Mac version of Acrobat, please resolve it as soon as possible. Thank you.