Skip to main content
davidma001
davidma001
Participating Frequently
August 17, 2023
Answered

Scrolling the page with the mouse wheel is too fast when use Adobe Acrobat on Mac OS

  • August 17, 2023
  • 3 replies
  • 17017 views

When using Adobe Acrobat or Adobe Acrobat Reader on Mac OS, scrolling the page with the mouse wheel is too fast, and a light scrolling will scroll 2-3 pages, but the same mouse can scroll the page very slowly on Adobe Acrobat on Windows 11, even if I scroll the mouse wheel quickly (The settings in mouse App logi option+ and Windows 11 are both default). I want to ask if Acrobat on Mac OS is not perfectly adapted to the mouse like on Windows11? (Because other PDF Software on Mac OS like PDF expert doesn't have above problem yet.) Too fast page scrolling speed will cause users to be unable to read the PDF file carefully and need to scroll the mouse wheel very carefully to avoid the page moving too fast, this rolling reading experience is very annoying . The mouse involved in the above issue is Logitech's Master3, and adjusting the scroll speed of the scroll wheel in the system settings of the mac and Logitech's software "logi option+" can't change the above situation of too fast scrolling in the Acrobat. But the problem does not exist when working with the trackpad of the Macbook or Magic trackpad of Mac mini. So is the issue of scrolling too fast mentioned above a bug in the Mac version of Acrobat? Thanks.

    Correct answer Ahmed344305292bev

    Enable scrolling solved the problem for me

    3 replies

    A
    Agustin1
    Participant
    May 2, 2024

    Enable scrolling (or disabling it) didn't do the trick for me. When I disabled scrolling it worked a little better, but scrolling was disabled and that's something that I don't want.
    Neither is adjusting the scrolling speed in the mouse settings (because it works fine with every other application).
    I think though, that my problem is not really the scrolling speed, but the fact that if you do about 4 scrolling points in a row, it was much further away in the document than if you do 4 scrolling points one by one (slowly).

      Amal.
      Amal.
      Legend
      May 2, 2024

      Hi there

       

      What is the version of the OS and the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 24.02.20687 installed. Go to Help > Check for updates and reboot the computer once.

      Also try to repair the installation from the help menu (Win Only) and see if that works.

      Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

       

      ~Amal

      A
      Ahmed344305292bevCorrect answer
      Participant
      December 23, 2023

      Enable scrolling solved the problem for me

      S
      Steve34276225wt96
      Participant
      December 24, 2023

      The excessive scrolling occurs whether Enable Scrolling is selected or not. What I described in my post above is with scrolling enabled. If I disable scrolling and then use the scroll wheel, Acrobat Reader moves several pages higher or lower in the document. This is actually worse than the other behavior. I can scroll the document more smoothly by grabbing the scroll bar with the mouse, but this is also awkard because Reader won't display the scroll bar until I move the scroll wheel (quite annoying on its own), so by then I've already moved two or more pages. It's just an odd implementation of a basic feature.  Again, no issues with any other applications.

        K
        kennethg82708317
        Participating Frequently
        March 7, 2024

        I've been dealing with this issue for years, and Adobe simply does not care what the needs of Mac users are.  

          Amal.
          Amal.
          Legend
          August 17, 2023

          Hi @davidma001 

           

          Hope you are doing well and thanks for reaching out.

           

          Is this an issue with a particular PDF file or with all the PDFs, please try with a different file and check.

           

          Also, open the Acrobat application > Go to View tab > Page Display > Enable scrolling and see if that works. 

           

          Make sure you have the application updated to the recent version 23.03.20269 go to Help > check for updates and reboot the computer once.

           

          ~Amal

           

           

          S
          seve7
          Participant
          May 22, 2025

          again, adobe with their crap software that they cant fix bugs in.  this i think it the final straw to get to divorce myself entirely from adobe.  the workaround if you are using a logitech device is disable smooth scrolling in the logi options software.  its nice you can make this application dependent, but apparently adobe doesnt care to register the software with the os correctly so you have to manually add acrobat to the logi options app then disable smooth scrolling just for that.  but the billing works correctly.

          Terms & ConditionsAccessibility statement
          Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices