Select default printer

[Timo Goldau]

Hi,

I use Acrobat pro DC (2021.007.20099) on my Mac (Monterey 12.01.1) and have the problem that the default printer by the operating systemis not selected from Acrobat.
The standard printer works fine from other applications and is selected immediately. But a different printer is always suggested for Acrobat. If I then select the default printer, it will be used - as long as the Acrobat app remains open. If I close the app and then open a PDF again, the wrong printer is suggested again.

Does any of you have an idea what I can try?

[FCA Essendon · Accepted solution]

I too have had the same problem, with Acrobat defaulting to my 'Dymo' before the default 'FX'. I tried renaming the Dymo, and that didn't work (the 'Device Name' retained "DYMO" at the front).

What did work:

1. Remove the Dymo

2. Add it back in again, but removing the word 'Dymo' from the printer name. Doing so meant that the Device Name became 'LabelWriter 450' - the DYMO at the front has disappeared.

It now defaults to the FX..... printer as it's Device Name is now alphabetically before the Dymo label printer.

It seems crazy to me that Acrobat is going to the first alphabetical Device Name, but give it a try and see if it solves your problem.

[FCA Essendon · Accepted solution]

I had to fully remove the printer and add it again. On my Monterey, it appears to be sorting by "Device Name" and as you can see from this screenshot, that name can't be edited, but it *CAN* be edited at the time of installation.

The second screen shot is my Dymo, which I removed the "Dymo" from at the beginning to send it further down the line, it's the only way it worked for me.

[Riley2013 · Accepted solution]

It's fixed for me as well on Build 20112!

[kennr64142428]

Not for me. Just confirmed I have 20112 and it's still using my non-default printer. Yikes! You wouldn't think this would be brain surgery!

[Wale22194690Qu]

Unfortunately, it is NOT fixed for me either. I have Acrobat Pro DC build 20112 as well...........

[Brian241036711p1l]

Not for us, either. In fact, I had our employee append an underscore to the name of the printer she wanted at the top of the list and that worked. For a few days. Suddenly, it isn't working and the printer with the '_' is down on the list. I've tested that with other non-Adobe apps and it works as it should. Only Adobe ID is having this issue.

I guess, like everything else Adobe, they will just have to work around the bugs. 

[Brian241036711p1l]

By "Only Adobe ID", I mean for us. I think this is happening in other Adobe apps for others.  

[Brian241036711p1l]

I am sorry for the addendums; I am juggling a couple of adobe products that are having issues. This specific problem is with Adobe Acrobat (CC) for us.

[printer27655688d2ps]

Since Monterey was launched on October 25 and my version of Acrobat was released on October 12, I wasn't sure. It's hardly a coincidence, though, that we are all talking about the same Mac OS version and issue.

Strangely, delayed printing is the only printing issue mentioned.

https://www.printsupportusa.com/how-to-find-printer-ip-address-on-windows-and-mac/

I wonder if the Standard and Pro versions experience the same issue; perhaps paid versions to receive preference.