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解決済み

Select default printer

Forum|Forum|4 years ago
November 30, 2021
返信数 28.
30239 ビュー

Hi,

I use Acrobat pro DC (2021.007.20099) on my Mac (Monterey 12.01.1) and have the problem that the default printer by the operating systemis not selected from Acrobat.
The standard printer works fine from other applications and is selected immediately. But a different printer is always suggested for Acrobat. If I then select the default printer, it will be used - as long as the Acrobat app remains open. If I close the app and then open a PDF again, the wrong printer is suggested again.

Does any of you have an idea what I can try?

このトピックへの返信は締め切られました。

解決に役立った回答 Riley2013

It's fixed for me as well on Build 20112!

前の返信を表示

cpetrauskas

Participant

Hi,

Same problem here but the "rename printers to alphabetical order" *hack* (certainly not a 'fix') is *not* working for me.

* Monterey 12.1 (21C52)
* Acrobat Pro DC - Continuous Release 2021.011.20039

I have an HP printer that is my system default but Acrobat keeps choosing my Brother as the default every time it opens.

I've tried making the HP 'float' to the top of the list with both tilde and the letter 'A' pre-pennede but even after reboots it's not sticking in Acrobat.

Next thoughts?

This is a set-up I've used for years with not a hitch. This clearly seems to be an issue with Acrobat and Monterey.

Thanks,
Chris

Sillydg

Participating Frequently

I had success placing an underscore _ before the printer name. I first unistalled my printer and reinstalled it naming it "_HP Laserjet Professional 1606". It comes up at the top of my printer list now.

Brad @ Roaring Mouse

Community Expert

It seems to be a Monterey-specific issue, as the my default printer in Big Sur and Catalina is correctly selected, but not in Monterey.

Hans Bos Amsterdam

Known Participant

you are right, it is a new problem this default printer...

F

FCA Essendon

Participating Frequently

I too have had the same problem, with Acrobat defaulting to my 'Dymo' before the default 'FX'. I tried renaming the Dymo, and that didn't work (the 'Device Name' retained "DYMO" at the front).

What did work:

1. Remove the Dymo

2. Add it back in again, but removing the word 'Dymo' from the printer name. Doing so meant that the Device Name became 'LabelWriter 450' - the DYMO at the front has disappeared.

It now defaults to the FX..... printer as it's Device Name is now alphabetically before the Dymo label printer.

It seems crazy to me that Acrobat is going to the first alphabetical Device Name, but give it a try and see if it solves your problem.

E

egeller7

Known Participant

Well Daniel22429051ng2q, it worked for me!

While it's a great workaround, I think it's not really a solution.

But, Adobe, In my opinion this is very important information for solving the problem.

Acrobat probably is choosing the printer by alphabetical order rather than using the default setting in the preferences.

Looks like a great lead on the way to a fix...

F

FCA Essendon

Participating Frequently

It sounds insane that somebody deliberately changed something to make it act this way.

At least we'll save all those labels!

E

egeller7

Known Participant

Same issue here. Mac Pro (2019) running macOS Monterey.

Any solution Adobe?

Amal.

Community Manager

Hi there,

Thanks for sharing the details in private message. As you have a company machine and network printer, it seems to be some profile related issue. Please get in touch with your IT admin and check if this issue is hapenning with the local machines as well.

Regards

Amal

Leslee Teafatiller

Participant

Please offer more specifc solutions. What kind of "profile related issue" would suddenly cause Adobe to start choosing an unconnected printer as the default? Up until recently, Adobe has always printed to the default system printer. Now it does not. I don't see how the computer belonging to my company could affect anything at all. Although the printer is connected to a "network," we are a small company and do not have a complicated infrastructure that requires an IT Department, thus there is no IT Department to straighten this out for me.

A

Anne22179111kslm

Participant

I have the same issue. I'm running MacOS Monterey version 12.0.1. I have a locally connected Dymo label printer and a wifi connected HP LaserJet. The HP is selected as the default printer in my Mac Printers and Scanners settings and all other applications correctly default to the HP, except for Adobe Acrobat. Even if the printer is disconnected from my computer, and is unavailable, it is still selected by default. I see no way to tell Acrobat that my default printer is the HP, NOT the Dymo. It gets quite frustrating, especially when I forget that I have to manually adjust for Acrobat to print to my default printer and it tries to send a document to my label printer.

Amal.

Community Manager

Hi there

Please go through the help page https://helpx.adobe.com/creative-suite/kb/change-system-default-printer.html and see if that works for you.

Note: Steps remains the same for the new version.

Regards

Amal

Hans Bos Amsterdam

Known Participant

Dear Amal, sorry to say, but we are no beginners here.. I work with Adobe and Apple since 1995 (Ah, yes i am almost dead). So, if you don't mind me saying, please stop with making these child simple solutions please. This is what we already know and did first thing of course...

Leslee Teafatiller

Participant

I'm having the same issue. It always defaults to my home printer, even though my office printer is the selected default printer. I'm running macOS Monterey 12.0.1.

Hans Bos Amsterdam

Known Participant

Same problem here. It is getting on my nreves: i print documents on a Dymo! Crazy.. Can't set the default to the normal A4 printer. Same problem as you have...

Amal.

Community Manager

Hi Timo

Hope you are doing well and sorry for the trouble. As described the application dont remember the printer used for printing the PDF file.

As you have the recent version 21.07.20099 installed, please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082 and see if that works.

You may also try to create a new test user profile with full admin rights or enable the root account in Mac and try using the application there.

Regards

Amal

Timo Goldau作成者

Participating Frequently

Hi Amal,
I deleted the files you wrote about. When I restarted Acrobat, I got the "welcome message", but that didn't change the printer selection.
I also logged on as a different user, but there is the same problem. The wrong printer is always used and not the standard printer specified in the system settings.
Do you have another idea?

Amal.

Community Manager

Hi there

We are sorry to hear that. Please check out the help page that i have found on apple support https://support.apple.com/en-in/guide/mac-help/mchlp1036/10.14/mac/10.14 and see if that works for you.

Regards

Amal

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