send file icon not displaying on file tools toolbar Acrobat Pro 2019.021.20047 since 10/15/2019

[frederich92906713]

How come send file icon not displaying anymore on file tools toolbar Acrobat Pro 2019.021.20047 since 10/15/2019 update even if I select it?

[arvindy · Accepted solution]

Hi

Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

Regards,

Arvind

[arvindy · Accepted solution]

Hi

Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

Regards,

Arvind

[Bernd Alheit]

Looks like that this icon was removed.

[frederich92906713]

I need this icon back. No time to waste going around the menus to e-mail a file. Please fix or I will find PDF alternative

[Bernd Alheit]

OK

[Meenakshi Negi]

Hi FredhPCM,

Thank you for reporting this.

Please try once to repair the installation of the application. In the applicaiton, go to Help > Reapir Installation.

Reset the application preferences using the steps provided here https://forums.adobe.com/docs/DOC-8511 and reboot the machine.

Check if that helps.

If the icon still not available, please share the OS version on the machine.

Also, let us know if you are using the application on your personal machine or on the work machine.

We will be waiting for your response.

Regards,

Meenakshi

[frederich92906713]

Tried and did not work. Windows 10 Pro 64 Ver 1903 Build 18362.418

[texastig]

Downloaded the newest and latest Adobe Reader DC from the Adobe.com website today and the Send File is not showing up in the toolbar. It is version 2019.021.20048. I uninstalled the new version and rebooted and reinstalled it and it still not showing the Send File. Here's what it looks like:

No Send File on toolbar.


Send File is checked.

Adobe Reader DC vesion that I downloaded from Adobe.com today.

But version 2019.012.20040 shows the Send File.

Please advise.
Thanks.

[texastig]

I think the out of cycle update messed up the Send File. See my post here:
https://community.adobe.com/t5/Acrobat/Send-File-Not-Showing-Up-In-Toolbar-In-New-Version-of-Acrobat...

[AnandSri]

Hi Texastig,

We're sorry for the trouble and thanks for reporting this issue.

The engineering team is investigating the root cause and working on a fix. We'll share an update with you soon.

Thanks for your time and patience.

Regards,

Anand Sri,

[jacobb59113150]

Our workplace is having an issue with 19.021.20048. Any workstation that gets the update loses the "Send File" icon in the toolbar.

It's still checked under "Show File Tools" but doesn't display. Users have to go to "File", "Send File" or use the share menu which causes a slight disruption when they are using the IE extension.

Running a repair does not resolve it, they are coming from 19.021.20047 where this was not an issue.

[AnandSri]

Hi Jacobb,

We're sorry for the trouble and thanks for reporting this issue.

The engineering team is investigating the root cause and working on a fix. We'll share an update with you soon.

Thanks for your time and patience.

Regards,

Anand Sri,

[michaela15141015]

When opening a PDF in the browser viewer (IE / Edge) the "Send file as email" - button is missing even though its actived in the menu bar. 

Having some clients still running version 2019.012.20036 the button is still there. 

Problem happens on clients with 2019.021.20047 / .20048. 

(Windows 10 1903 / Office 2016)

[JBetts1997]

Hi,

I've noticed the exact same issue.
The email functionality is actually really handy, and would love to have it back.

[Guest]

After sending a PDF via AOL mail, when I accessed my account an error was showing. I can find the solution to the AOL mail error after visiting many sites. But still, I can't understand why the error occurred after sending that PDF via AOL mail. I don't know why the error has occurred, it still unsolve to me.

[JBetts1997]

Take a look at this page:

https://helpx.adobe.com/uk/acrobat/kb/send-email-attachment.html#

You can install a registry file and use the share button to email the PDF file.

[michaela15141015]

Dear JBetts97, thanks for your answer but we have this registry key enabled for more than a year now.

In fact, this registry file is used to have the "email button" work as "attach to email" and not open the unified sharing experience. 

Our problem is, that we have no "Email button" anymore as you can see in my screenshot.

[Meenakshi Negi]

Hi Michaela,

Thank you for reaching out.

We are aware about of this issue and has beend reported to the team. They are currently working on the fix.

We do appreciate your patience.

Regards,

Meenakshi

[Mkottelenberg2]

Can we get an update when this has been resolved. 

[danb45041579]

Using adobe DC on windows 10, we use internet explorer because we still have companies that we work with that only work on ie. When openning a pdf online the mail icon is no longer showing on the toolbar. When I check the box to display it nothing changes. Hopefully someone can help me, I realize this may be an internet explorer issue as well as it is very outdated. 

Thanks

[Amal.]

Hi There,

We are sorry for the trouble. This issue is already reported to our engineering team and they are investigating on it and working for  the fix, will update you soon.

Regards

Amal

[arvindy · Accepted solution]

Hi

Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

Regards,

Arvind

[berta54281265]

Hi community:

Using Adobe Acrobat Standard DC. Version 19.021.20047.26424.

When I look under Show File Tools, the email icon is checked, but it does not show up on the toolbar. So, I am unable to attach the pdf to an email.

Any ideas?

Thanks - Bert

[pasqualep38209835]

i am having the same issue, it seems like it started with the last update

[Meenakshi Negi]

Hi there,

Thank you for reaching out.

The team is aware of this issue and currently working on the fix.

We will update you once the issue gets fixed.

We appreciate your patience.

Regards,

Meenakshi

[arthurv4455903]

Our rds environment has been updated with the latest version of Acrobat Reader (2019.021.20047). After the update the email button disappeared in embedded forms in our ERP software. The button is enabled in the "Show file tools functionality" but does not appear. When opening a PDF from acrobat the button is visible.