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send file icon not displaying on file tools toolbar Acrobat Pro 2019.021.20047 since 10/15/2019

Forum|Forum|6 years ago
October 16, 2019
5 replies
11960 views

How come send file icon not displaying anymore on file tools toolbar Acrobat Pro 2019.021.20047 since 10/15/2019 update even if I select it?

General troubleshooting

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Correct answer arvindy

Hi,

Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

Regards,

Arvind

T

texastig

Inspiring

Thank you. It works now. We can see the Send To button.

A

arvindy

Adobe Employee

Hi FredhPCM,

Apologies for the inconvenience caused!

We are also able to reproduce the issue locally, this happens only when multitab Preference in Acrobat is not enabled.

We are looking into it and let you know once we plan to deliver the fix. Meanwhile, could you please enable multitab Preference in Acrobat as a workaround.

You need to follow the steps:

-Launch Acrobat, Open Preferences

-Select "General" from left pane and tick the checkbox "Open documents as new tabs in the same window"

-Click OK to save and close Preferences dialog. Relaunch Acrobat and try your workflow.

Regards,

Arvind

F

frederich92906713Author

Participant

Thanks but I do not like multitab. I did enable it to test and the email icon was back. I switched back to multitab disabled. I now use the keyboard short cut. ALT FL.

A

arvindy

Adobe Employee

Hi

Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

Regards,

Arvind

Meenakshi Negi

Community Manager

Hi FredhPCM,

Thank you for reporting this.

Please try once to repair the installation of the application. In the applicaiton, go to Help > Reapir Installation.

Reset the application preferences using the steps provided here https://forums.adobe.com/docs/DOC-8511 and reboot the machine.

Check if that helps.

If the icon still not available, please share the OS version on the machine.

Also, let us know if you are using the application on your personal machine or on the work machine.

We will be waiting for your response.

Regards,

Meenakshi

arthurv4455903

Participating Frequently

Our rds environment has been updated with the latest version of Acrobat Reader (2019.021.20047). After the update the email button disappeared in embedded forms in our ERP software. The button is enabled in the "Show file tools functionality" but does not appear. When opening a PDF from acrobat the button is visible.