send file icon not displaying on file tools toolbar Acrobat Pro 2019.021.20047 since 10/15/2019

[frederich92906713]

How come send file icon not displaying anymore on file tools toolbar Acrobat Pro 2019.021.20047 since 10/15/2019 update even if I select it?

[arvindy · Accepted solution]

Hi

Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

Regards,

Arvind

[arvindy · Accepted solution]

Hi

Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

Regards,

Arvind

[BhavnaNegi]

Thank you for reporting the problem with Adobe.

We were able to reproduce the issue and have notified the engineering.

We will contact you if we need some more information on this.

[arvindy · Accepted solution]

Hi,

Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

Regards,

Arvind

[arvindy]

Hi FredhPCM,

Apologies for the inconvenience caused!

We are also able to reproduce the issue locally, this happens only when multitab Preference in Acrobat is not enabled.

We are looking into it and let you know once we plan to deliver the fix. Meanwhile, could you please enable multitab Preference in Acrobat as a workaround.

You need to follow the steps:

-Launch Acrobat, Open Preferences

-Select "General" from left pane and tick the checkbox "Open documents as new tabs in the same window"

-Click OK to save and close Preferences dialog. Relaunch Acrobat and try your workflow.

Regards,

Arvind

[frederich92906713]

Thanks but I do not like multitab. I did enable it to test and the email icon was back. I switched back to multitab disabled. I now use the keyboard short cut. ALT FL.

[arvindy · Accepted solution]

Hi

Adobe Acrobat and Reader official update (19.021.20049) containing the fix for this issue is now available. This update will be automatically pushed to all existing installations of Acrobat and Reader. You may also manually trigger the update early by opening the application and going to Help > Check for Updates.

More information about this release is here: https://helpx.adobe.com/acrobat/release-note/release-notes-acrobat-reader.html

Please try it out and let us know your feedback!

Thanks for your patience and support!

Regards,

Arvind

[frederich92906713]

Hi,

I patched Acrobat & it is now working as it was in the past. Still using keyboard shortcut ALT FL as it even faster.

Thanks

[texastig]

Thank you. It works now. We can see the Send To button.