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The standard insert signature button is not working on Mac OS. The device has the latest updates (Acrobat is also updated). When it is pressed, nothing happens. On Windows, with the same license account, everything works as expected.
Expected behavior: to show a dropdown with signatures and scans of signatures as on Windows, or to show the possibility to add a new signature.
The correct solution appears to be to ensure your subscription to Adobe Acrobat Pro is current then download the newest version of Acrobat Pro. This worked for me on a Mac using OS 12.5.1.
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Hi @igolubic
We are sorry to hear that. Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.
Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...
You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.
~Amal
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Hi @Amal. ,
Thanks for your suggestion. It happens with all PDFs, even if I create a new PDF with Adobe Acrobat.
Unfortunately, none of the suggestions work. I have tried to add a signature through Preferences, but still, when I click the Sign icon or "Fill and sign..." nothing happens. I have tried removing Adobe Acrobat, but still no changes.
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Hi @igolubic
We are sorry to hear that the issue still exists. Please collect the Adobe CC logs from the affected machine as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html
Regards
Amal
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Hi @igolubic
Please let us know if you are still experiencing this issue, if yes, please share the requested information (Logs) so that we can look into it in more detail.
~Amal
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I have exactly the same issue on a Mac with the latest Acrobat Reader version installed. Do you have any recommendation?
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Dear Sirs,
Sadly the problem is still there, and a proper solution is not provided.
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Hi @igolubic & @Giacomo261285019ta0
We are sorry to hear that. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and the network fiddler logs https://docs.microsoft.com/en-us/microsoft-365/troubleshoot/diagnostic-logs/run-fiddler-trace for further investigation of the issue
Regards
Amal
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Hi, this feature still isn't working – I can't sign a document using Acrobat Pro on my Mac?
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We are sorry to hear that. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and the network fiddler logs https://docs.microsoft.com/en-us/microsoft-365/troubleshoot/diagnostic-logs/run-fiddler-trace for further investigation of the issue.
Please upload the logs to any cloud storage, generate the link and share that link with us.
Waiting for your response.
Regards
Amal
Regards
Amal
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Hi,
This issue is still persistent. I really do not understand how it is possible that nobody took care of it. And it obviously doesn't happen to me.
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me too and it is very annoying to have this version of Adobe Acrobat and it is not doing one of the essential tasks it is meant to do. so disappointed in Adobe.
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As of 12/31/2023, this issue apparently still exists on Mac version
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Hi there
Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and check.
~Amal
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Still not working. I cant believe I am using Pro version and I cant use it to sign documents!!
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Has Adobe been able to replicate the issue on Macs? It feels as if there is not an actually tested solution being offered. I too am unable to digitally sign documents with Acrobat Pro on a Mac. I am using OS 12.5.1. The latest version of OS support listed is V10.5 or later. Perhaps we are simply left to conclude that Adobe no longer supports the full range of features for Acrobat Pro on Macs.
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Unfortunately, I think you are right.
I also experience the same malfunction and I conclude that Adobe just doesn't care.
this is a long-due issue that has not been resolved yet - it has nothing to do with the software updates (iOS or Acrobat) - adobe should fix it ASAP
we are paying good $$$ for Adobe's software - the bare minimum is for them to make sure it works well.
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Hi there
We are sorry to hear that.
Please remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html and see if that works.
~Amal
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same same.
tried it, didn't work.
shame on Adobe.
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The correct solution appears to be to ensure your subscription to Adobe Acrobat Pro is current then download the newest version of Acrobat Pro. This worked for me on a Mac using OS 12.5.1.