Signature not working on Mac in Adobe Acrobat Pro

New Here ,
Aug 24, 2022 Aug 24, 2022

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The standard insert signature button is not working on Mac OS. The device has the latest updates (Acrobat is also updated). When it is pressed, nothing happens. On Windows, with the same license account, everything works as expected. 

 

Expected behavior: to show a dropdown with signatures and scans of signatures as on Windows, or to show the possibility to add a new signature.

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Security digital signatures and esignatures

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Adobe Employee ,
Aug 25, 2022 Aug 25, 2022

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Hi @igolubic 

 

We are sorry to hear that. Is this an issue with a particular PDF file or with all the PDFs? Please try with a different PDF file and check.

 

Also try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

 

You may also try to create a new test user profile with full admin rights or enable the root account in MAC and try using the application there and check.

 

~Amal

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New Here ,
Aug 25, 2022 Aug 25, 2022

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Hi @Amal. , 

Thanks for your suggestion. It happens with all PDFs, even if I create a new PDF with Adobe Acrobat. 

 

Unfortunately, none of the suggestions work. I have tried to add a signature through Preferences, but still, when I click the Sign icon or "Fill and sign..." nothing happens. I have tried removing Adobe Acrobat, but still no changes. 

 

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Adobe Employee ,
Aug 30, 2022 Aug 30, 2022

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Hi @igolubic 

 

We are sorry to hear that the issue still exists. Please collect the Adobe CC logs from the affected machine as described here https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html and share them via document cloud link as described here https://helpx.adobe.com/document-cloud/help/sharing-pdfs.html

 

Regards

Amal

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Adobe Employee ,
Sep 07, 2022 Sep 07, 2022

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Hi @igolubic 

 

Please let us know if you are still experiencing this issue, if yes, please share the requested information (Logs) so that we can look into it in more detail.

 

~Amal

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New Here ,
Sep 15, 2022 Sep 15, 2022

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I have exactly the same issue on a Mac with the latest Acrobat Reader version installed. Do you have any recommendation?

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New Here ,
Sep 15, 2022 Sep 15, 2022

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Dear Sirs,
Sadly the problem is still there, and a proper solution is not provided.

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Adobe Employee ,
Sep 21, 2022 Sep 21, 2022

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Hi @igolubic & @Giacomo261285019ta0 

 

We are sorry to hear that. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html , procmon logs (Win Only) https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/acromonitor.html and the network fiddler logs https://docs.microsoft.com/en-us/microsoft-365/troubleshoot/diagnostic-logs/run-fiddler-trace for further investigation of the issue

 

Regards

Amal

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