Sudden issues with combining files and PDF opening in random window sizes

[Tiffany27608428uoyb]

Out of the blue, I am having issues with opening and combining files. 

Almost every time I try to combine files (from File Explorer on Windows 10), I have to select "combine" twice. Sometimes, I get the "raise without handler!" error, but most of the time it just doesn't take the action and I have to right click and select combine again. 

The other issue is all of a sudden, PDFs have started to open up in random sized windows vs full-size (not full-screen) as they always used to. I find myself needing to manually resize every single PDF that I'm opening up now, including when I'm trying to combine files. 

I'm losing patience with this, and I have been looking into this every day for weeks now with no changes. I have uninstalled and reinstalled the program. 

Is this just my life now? Why would this randomly start happening? 

[Amal.]

Hi @Tiffany27608428uoyb 

This issue is already reported to our engineering team, and they are working on it.

The fix will be available in the future updates.

Thanks for your understanding.

~Amal

[Tiffany27608428uoyb]

Ok so it's a known issue. How long has it been so?

[Amal.]

Hi there

The issue is recently reported and highlighted to our engineering team.

They are actively working on it and the fix will be available in the future updates.

~Amal

[Steven36389902047r]

how much longer till a fix is released?

[Amal.]

Hi there,

We do not have a fixed time line as the issue is still under review.

We will keep you posted as soon as we get any update from the engineering team

Thanks for your time and patience

~Amal

[defaultpi81xlpaag0y]

Has this issue been fixed? I'm on version 24.002.20759 and is experiencing it with Explorer preview

[Amal.]

Hi there

It is work in progress. The fix will be available in the future updates.

Thanks for your understanding.

~Amal

[S. S]

Hello Everyone, 

We are live with the next release(2024.003.20112).

Please update the app to the latest version and let us know if the issue is fixed.

Thanks,

Souvik

[Tiffany27608428uoyb]

I updated today and now everything is opening in random sizes, even Chrome. Made things worse. 

[S. S]

@Tiffany27608428uoyb Thanks for letting us know. 

We cannot comment on Chrome's window size.

But for Acrobat, can you try right-clicking the Acrobat icon-> Properties-> Shortcut tab-> click on the dropdown menu to the right of "Run"-> select the window size-> click "Apply"-> Click "Okay" and let us know if the window size issue fixes?

Just trying a workaround while the team works on fixing the issue.

-Souvik

[Tiffany27608428uoyb]

That didn't work either, and I believe I've tried it before anyway. Maybe it's just my computer because like I said, now even Chrome and Word documents are opening in random sizes when they always used to open full-size (not full-screen). 

[S. S]

@Tiffany27608428uoyb Since the team is already working on this, please help us gather the logs from your machine: https://helpx.adobe.com/acrobat/kb/acrobat-diagnostics.html. Please make sure Procmon is selected. You can upload logs using this tool and share your Unique log ID with us. 

-Souvik