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Tiffany27608428uoyb
Participant
April 30, 2024
Question

Sudden issues with combining files and PDF opening in random window sizes

  • April 30, 2024
  • 1 reply
  • 3049 views

Out of the blue, I am having issues with opening and combining files. 

 

Almost every time I try to combine files (from File Explorer on Windows 10), I have to select "combine" twice. Sometimes, I get the "raise without handler!" error, but most of the time it just doesn't take the action and I have to right click and select combine again. 

 

The other issue is all of a sudden, PDFs have started to open up in random sized windows vs full-size (not full-screen) as they always used to. I find myself needing to manually resize every single PDF that I'm opening up now, including when I'm trying to combine files. 

 

I'm losing patience with this, and I have been looking into this every day for weeks now with no changes. I have uninstalled and reinstalled the program. 

 

Is this just my life now? Why would this randomly start happening? 

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
May 1, 2024

Hi @Tiffany27608428uoyb 

 

This issue is already reported to our engineering team, and they are working on it.

 

The fix will be available in the future updates.

 

Thanks for your understanding.

 

~Amal

S
Steven36389902047r
Participant
May 8, 2024

how much longer till a fix is released?

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    May 9, 2024

    Hi there,

     

    We do not have a fixed time line as the issue is still under review.

     

    We will keep you posted as soon as we get any update from the engineering team

     

    Thanks for your time and patience

     

    ~Amal

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