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New Participant
April 30, 2024
Question

Sudden issues with combining files and PDF opening in random window sizes

  • April 30, 2024
  • 1 reply
  • 3049 views

Out of the blue, I am having issues with opening and combining files. 

 

Almost every time I try to combine files (from File Explorer on Windows 10), I have to select "combine" twice. Sometimes, I get the "raise without handler!" error, but most of the time it just doesn't take the action and I have to right click and select combine again. 

 

The other issue is all of a sudden, PDFs have started to open up in random sized windows vs full-size (not full-screen) as they always used to. I find myself needing to manually resize every single PDF that I'm opening up now, including when I'm trying to combine files. 

 

I'm losing patience with this, and I have been looking into this every day for weeks now with no changes. I have uninstalled and reinstalled the program. 

 

Is this just my life now? Why would this randomly start happening? 

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1 reply

Amal.
Community Manager
Community Manager
May 1, 2024

Hi @Tiffany27608428uoyb 

 

This issue is already reported to our engineering team, and they are working on it.

 

The fix will be available in the future updates.

 

Thanks for your understanding.

 

~Amal

New Participant
May 8, 2024

how much longer till a fix is released?

Amal.
Community Manager
Community Manager
June 26, 2024

Has this issue been fixed? I'm on version 24.002.20759 and is experiencing it with Explorer preview


Hi there

 

It is work in progress. The fix will be available in the future updates.

 

Thanks for your understanding.

 

~Amal