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Dale5ED8
Participant
April 5, 2021
Question

takes me to website now

  • April 5, 2021
  • 1 reply
  • 1085 views

Hi there,

I recently signed up for the free trial to be able to edit pdfs (take away pages, add pages mainly). I would open the pdf, then click the right hand side icon that said "organize pages". It would then open up the pages of that document right there in the pdf. Now that  I am a paying customer, when clicking there, it takes me to the acrobat.adobe.com website to do all in there. I don't want that. I want it the easy way it was before. What if I'm trying to edit a document and not on the internet at that time? Was easier before. Is there a setting I can change back??

This topic has been closed for replies.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 6, 2021

Hi Dale

 

Hope you are doing well and sorry for the trouble. As described, on clicking the Organize Pages tool it takes you to Adobe website.

 

I have checked the Adobe account linked with the Adobe ID you are using on this community and I am not able to trace any paid subscription/product registered for Adobe Acrobat Pro. MAke sure you are using the correct Adobe ID to login to the application.

Please logout of the application and login with the correct Adobe ID used for subscribing to the services.

 

Regards

Amal

R
Reymundo292212068akz
Participant
April 3, 2023

i down loaded Adobe and it downloaded ok.

every time i try to open a document needing adobe reader,  it takes me to a website for subscription. why?

Help...

Reymond

Amal.
Community Manager
Amal.Community Manager
Community Manager
April 5, 2023

Hi @Dale5ED8 

 

Thanks for reaching out.

 

Would you mind sharing the workflow/steps you are doing? A small video recording of the same would be very helpful.

 

Also, try to repair the installation from the help menu (Win Only) and see if that works.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-default/td-p/4792082

You may also try to create a new test user profile with full admin rights in Win or enable the root account in MAC and try using the application there and check.

 

Regards

Amal

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